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Extremely disappointed in Netgear's customer service. NEVER AGAIN. NEVER.
I purchased Nighthawk's to place in my rental properties. I have one for my home as well. Yesterday, I go change the wifi password as I have new tenants coming in. I make my changes, reboot the route...
My specific model wouldn't come up in the Associated Products, but it's... Netgear Nighthawk AC1900 Smart WiFi Router, Model: R6900v2
OS on my device is Windows 11. I can't tell you the firmware version of the router, because I can't log into it anymore. I'm not aware of how else to find that information. I can say that I'm sure it's fairly current, as I do keep that updated. The environment is simply a residential home network.
Would I like help? Sure! But I also think it's important for people to hear customer experiences. Having a Netgear tech basically laugh at me was discerning. I'm not going to open my wallet to them ever again. I should have never switched from TP Link. At any rate, I know they won't talk for free, but I was very taken back when he explained to me that the 'securities' they put in place would quit working and knowingly prevent me from accessing my router any longer after a 2 year period. I think it's a pretty deceitful practice. I still haven't received the call back from a supervisor I requested. So.....
I made some changes to passwords, my SSID, rebooted it, and can't get logged back in. The app won't connect to it either. This is in a rental of mine, so I change passwords between tenants. I'm not sure what else I can share. IP of 192.168.1.1.
Thanks.
Have you factory reset the router and setup from scratch using a wired PC and web browser?
https://kb.netgear.com/22697/How-do-I-install-my-NETGEAR-router-using-the-router-web-interface
Recommend setting the default DHCP IP address pool range to the following after applying and a factory reset: 192.168.#.100 to 192.168.#.200.
https://kb.netgear.com/24089/How-do-I-specify-the-pool-of-IP-addresses-assigned-by-my-Nighthawk-router
https://kb.netgear.com/25722/How-do-I-reserve-an-IP-address-on-my-NETGEAR-router
I would power OFF the ISP modem for 1 minute. Factory reset the router and power it off. Power ON the ISP modem and let it sync. Then power ON the router and walk thru the setup wizard again using a wired PC and a web browser.
Press the back reset button for 10 seconds then release.
https://kb.netgear.com/9665/How-do-I-perform-a-factory-reset-on-my-NETGEAR-router
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
I have not factory reset the router, as I didn't have time. It was just a simple password change that I would do regularly. I frequently log into my routers, at my rentals and at my home. I have port forwarding set up, etc. Never had any issue like this after a reboot. I had a new tenant moving in later that day so I didn't have time to reset it and reconnect all the devices before they would arrive. I have electronic/wifi locks on the doors and it's not a timely thing getting those reconnected. So, yes, I still need to try a reset. But now I will have to wait until this tenant leaves, which is not until March. The modem is provided by Spectrum, it's a Docsis EN2251.