NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

romilly's avatar
romilly
Aspirant
Aug 23, 2024

facing issuse with my network

Hii everyone,

I’m experiencing frequent internet drops with my router. It’s a Netgear Nighthawk R7000 running firmware version 1.0.9.88. I’m using a Comcast Xfinity internet plan and connecting with both Windows 10 and Android devices. The connection drops intermittently on both Wi-Fi and wired connections. I’ve already tried rebooting the router and checking all cables, but the issue persists. Could the problem be related to the router model or firmware version? please help me to solve this issuse .Thank you.

1 Reply

  • plemans's avatar
    plemans
    Guru - Experienced User

    well the latest firmware is 1.0.11.216. You're on a pretty stable version for an older one but its still out of date. 

    https://www.netgear.com/support/product/r7000/

     

    It could also be the modem if both wired and wireless are dropping. Wired tends to be pretty stable which would point towards the modem or ISP connection.

    What modem do you have?