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Forum Discussion

Sim1979's avatar
Sim1979
Aspirant
Oct 10, 2017
Solved

Factory default issues

Wondering if anyone can share if they have had similar issues. When powering down and rebooting my router, it always defaults back to factory settings. Hoping anyone can give any insight or thoughts
Troubleshooting
  • JamesGL's avatar
    JamesGL
    Oct 29, 2017

    Hi Sim1979,

     

    Just try to clear cache in one of your device. 

     

    Reflash the firmware as well.

JamesGL's avatar
JamesGL
NETGEAR Employee Retired
Oct 16, 2017

Hi Sim1979,

 

1. What is the firmware version of the router?

  • Sim1979's avatar
    Sim1979
    Aspirant
    Oct 17, 2017

    Router Firmware Version
    V1.0.0.110

     

    Though it was occurring prior to me upgrading to this version

     

     

  • JamesGL's avatar
    JamesGL
    NETGEAR Employee Retired
    Oct 18, 2017

    Hi Sim1979,

     

    Reset the router manually. Reconfigure and check again.

    • Sim1979's avatar
      Sim1979
      Aspirant
      Oct 19, 2017
      Used pin to reset to factory

      Configured password and security questions and checked internet connection .

      Powered down and back on

      Prompted to configure password/questions and check connection
      • JamesGL's avatar
        JamesGL
        NETGEAR Employee Retired
        Oct 26, 2017

        Hi Sim1979,

         

        Try to clear cache of your browser.