Factory reset doesn't work

I have a Nighthawk X8 I bought two months ago. Up until today (Mar 7), it has been running fine. Today I came home and found it wasn't working. I tried to access it via routerlogin.net, nothing worked. I've tried to factory reset using a toothpick about 5 times now, but it doesn't seem to matter; my computer (hooked via ethernet) doesn't allow me to configure it, and I can't see it wirelessly. The power button stays amber most of the time but it seems to reset itself every once in a while.

I tried calling customer support, but they hung up on me while beginning to register my router midsentence. I'm afraid I'll need an RMA, unless someone can tell me why factory reset isn't working. I've tried doing it for 8 seconds (directions say that), longer, multiple times, while it was on, off, both, etc. None of it helps.

If I can't get the factory reset to work, is there a way to set up an RMA without calling? After the initial CS hangup, I was told I'd be on the phone for an hour waiting for help.