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Forum Discussion

mhanni's avatar
mhanni
Guide
Jul 27, 2017
Solved

Factory Reset not accepting 'Password'

Factory reset does not let me log in with "admin - password".

 

After a number of attempts, I am brought to a page requesting me to enter the serial number.

After entering the serial number, I am asked two security questions.

 

"What was the the name of the first NETGEAR product you purchased?".

 

I do not know the answer to this question and do not even believe that I had set this question.

 

How do I factory reset my router?

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Troubleshooting
  • JamesGL's avatar
    JamesGL
    Aug 04, 2017

    Hi mhanni,

     

    Please wait for the power light to turn blink amber before releasing the reset button.

5 Replies

    • mhanni's avatar
      mhanni
      Guide
      Jul 27, 2017

      Sorry this wasn't spelled out in the original post: I have stuck a pin in the back and held for 30 seconds at a time. The described process doesn't seem to be taking place (the amber light won't flicker).

       

       

      • mhanni's avatar
        mhanni
        Guide
        Jul 27, 2017

        My original post had some more information but I chose to edit it because the tone was not fair (I doubt NETGEAR's engineering team reads the forums, so no need to be nasty).

         

        The router is not hooked up to the internet - I am just using it as a LAN device. There is one laptop pluggd into port 1 with an ethernet cable.

         

        I performed a factory reset (as I have done 100 times before before I upgraded to a different brand) - pin in the back for a good '30 MISSISSIPPI'. Attempting to log in with the combo (admin/password, both all lowercase) does not work, nor does using what I remember the last old password being.

         

        When I attempt to log in incorrectly enough times, I am brought to a page asking for the serial number. I enter the serial number. Then I am asked the absurd question about the first NETGEAR product I purchased.

         

        So I just want to know - does something sound off in that the reset button isn't triggering a factory reset?