Feedback for R7000 New firmware 1.0.9.18

I'm on the cusp of ditching Netgear and returning some Netgear EX6120 extenders I recently bought. It's a race between Netgear's ability to fix this problem completely in the coming days, the availability of sale prices on alternative solutions from competing companies, and my patience with this problem even if sales don't come. I'm not betting on Netgear. in this race. Why should I? Have they shown any competence or willingness to support their products?

If Netgear doesn't start communicating soon - they act as if this problem doesn't exist - I'll just move on. So will any others that I can influence, and I do so regularly. If Netgear can't be bothered to even reply with some coherent acknowledgement of the problem,  they don't deserve our business again.

I'm researching mesh network options. Netgear Orbi seems highly rated, but of course I'll dismiss it out of hand. Netgear simply doesn't support it's products, so buying Orbi is like gambling on flushing that money down the toilet. Does anyone have any opinion or experience with Eero? If I get by with an R7000 and one EX6120 extender today, can I expect the Eero coverage to be better, worse, or about the same?

Now, a little more info to satisfy the small sliver of hope that this problem might yet get solved and save us from having to all spend more money immediately....

I've been running 1.0.9.18 since a day or two after its release. Plenty of 2.4 GHz drops, even after I disabled the guest network.

Without rebooting the router, I've been stable for at least 24 hours after having done nothing in particular. It may have been longer - I was not home and simply didn't check often. I still think there's a chance this issue is not purely a firmware problem, and may have an environmental component.

It looks like the jury is out with 1.0.9.20.  If instability of the 2.4GHz connections resurfaces,  and I think it likely will, I'll upgrade to that firmware immediately.