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Forum Discussion
JamesGL
Dec 19, 2017NETGEAR Employee Retired
Feedback for R7000 New firmware 1.0.9.18
Hi All,
Please post here for any update/issue related to the latest firmware 1.0.9.18.
- Mar 08, 2018
You should review this and maybe revert back to this recommended version of FW:
Alfikwrote:I've looked here again after a while and I can't belive the problem is still not solved....
Since I've flashed Tomato a few weeks ago I've forgotten that I have a router- it's working perfectly getting dust because i do not touch it at all :-)...
Parental control works perfectly, 0 drops, strong signal - save your time and do a similar thing!
AtoZ
Dec 28, 2017Apprentice
Just was reading up on a company with touchscreen routers. Also see they have good customer service. I like the idea of going to the router directly and it has alexa support as well for home automation setups. This may work better for most of my clients anyway.
brdoddsjr
Dec 28, 2017Apprentice
I'm one of the guys running stable on the .20 Hot Fix. To add color, I only had .18 drop my 2.4 devices twice. Once 30 hours into .18 when my lease renewed but it didn't look like any of my 2.4 devices connected. The logs told be nothing. Given what I've seen I think the radio didn't turn on. I rebooted and everything came up. Lasted 4 hours and dropped my 2.4 devices again. Rebooted and ran stable for a day.
I noticed the Hot Fix and installed it for giggles. I've been up 5 days rock solid on the .20 Hot Fix. My lease renews tonight so it all my devices connect on the renewal, I'm going to call it a day and call it successful.
I'm doing nothing special on the router from a config or wifi standpoint. Other than a couple reseerved IPs and port forwarding I'm on standard setup wizard config.
I have a bunch of IoT devices in my house, all on the 2.4 radio. I've been testing them and literally bought one of each manufacture to evaluate them. So I have everything from Hue, to everything on Amazon, and a couple from China Grabber. Some of these devices are wonky and misbehave, so for them to be stable, the wifi envorinment has to be really stable.
This is just info to whom it may concern.
Sorry to the folks struggling with this. It's bad enough to have the supplier go dark, but to have such a broad range of symptoms on the forums is frustrating.
One story about Netgear. They futzed with the arlo base station firmware on the R7000 and eventually pulled it. To thier credit they sent me free hardware solve my problem. But, they were dark the first week.
- mzguyDec 28, 2017Apprentice
brdoddsjr wrote:I'm one of the guys running stable on the .20 Hot Fix. To add color, I only had .18 drop my 2.4 devices twice. Once 30 hours into .18 when my lease renewed but it didn't look like any of my 2.4 devices connected. The logs told be nothing. Given what I've seen I think the radio didn't turn on. I rebooted and everything came up. Lasted 4 hours and dropped my 2.4 devices again. Rebooted and ran stable for a day.
I noticed the Hot Fix and installed it for giggles. I've been up 5 days rock solid on the .20 Hot Fix. My lease renews tonight so it all my devices connect on the renewal, I'm going to call it a day and call it successful.
I'm doing nothing special on the router from a config or wifi standpoint. Other than a couple reseerved IPs and port forwarding I'm on standard setup wizard config.
Thanks for all your detailed reports. I was literaly about to order a replacement. Based purely on your report, I'm going to try installing the .20 hotfix now. I found my replacement product. If this connectivity problem recurs just one time with the .20 hotfix, I'm done. Your post is the single reason that Netgear might have another chance to fix this issue and make things right for me. How much is a customer worth to Netgear, maybe $50? More? I also have extenders and am a power user, so perhaps it's a little more for me. They should pay you a commission.
Yeah, I'm frustrated with Netgear. It has been about a month now since this problem was reported, perhaps more. I read there were other big issues in the past that didn't get resolved by Netgear for months. LIke I said, if they don't fall on the sword, this is my last Netgear product.
- mzguyDec 28, 2017Apprentice
brdoddsjr wrote:I'm one of the guys running stable on the .20 Hot Fix. To add color, I only had .18 drop my 2.4 devices twice. Once 30 hours into .18 when my lease renewed but it didn't look like any of my 2.4 devices connected. The logs told be nothing. Given what I've seen I think the radio didn't turn on. I rebooted and everything came up. Lasted 4 hours and dropped my 2.4 devices again. Rebooted and ran stable for a day.
Ok, that experiment lasted a whole 5 minutes. Check your speeds. I rebooted, and am getting significantly slower speeds on 2.4GHz than I did before. Going 20 feet and through 2 walls, I'm getting about 9 Mbps to my phone. Prior to the .20 firmware I got 30 Mbps. I rebooted the router, and found no improvement.
I've ordered a set of Eero mesh routers. We'll see how that goes. It looks like they offer support for more than 90 days and are customer-friendly. They had a patch out for KRACK soon after the vulnerability was exposed, on October 17. They didn't have any excuses about how "routers aren't vulnerable".
I'll test this set up for a week or two, then return my new Netgear extenders soon afterwards if all is well. I don't know what I'll do with my expensive R7000. Perhaps I'll use it as a switch.
Thanks to all in the community who posted here to share their experiences with various firmware versions and settings. Good luck to you all.