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Feedback for R7000 New firmware 1.0.9.18
Hi All,
Please post here for any update/issue related to the latest firmware 1.0.9.18.
You should review this and maybe revert back to this recommended version of FW:
Alfikwrote:I've looked here again after a while and I can't belive the problem is still not solved....
Since I've flashed Tomato a few weeks ago I've forgotten that I have a router- it's working perfectly getting dust because i do not touch it at all :-)...
Parental control works perfectly, 0 drops, strong signal - save your time and do a similar thing!
The conversation has got a bit off topic.
If you just joining, here is where things stand:
* Devices are dropping off WiFi for many users, seemingly also not just on the R7000 but on other models with recent firmwares too.
* The 1.0.9.20 "hot fix" for R7000 doesn't fix it.
* There is no settings change that works for most people.
* Most people do find good stability and speed when they roll back to the 1.0.7.12 firmware from March 2017. Note that if you roll back you are undoing security fixes that were made since then and you may temporarily lose some features/functionality. Generally folks are finding a factory reset hasn't been necessary when doing this.
* If your router is a different model you might try firmwares released around the March 2017 timeframe.
* Netgear posted a statement and is asking for affected users willing to help them debug here:
https://community.netgear.com/t5/Nighthawk-WiFi-Routers/Feedback-for-R7000-New-firmware-1-0-9-18/m-p/1476937#M77879
At this time, helping Netgear debug is the best thing you can do to help yourself and fellow device owners.
If you just joining, here is where things stand:
* Devices are dropping off WiFi for many users, seemingly also not just on the R7000 but on other models with recent firmwares too.
* The 1.0.9.20 "hot fix" for R7000 doesn't fix it.
* There is no settings change that works for most people.
* Most people do find good stability and speed when they roll back to the 1.0.7.12 firmware from March 2017. Note that if you roll back you are undoing security fixes that were made since then and you may temporarily lose some features/functionality. Generally folks are finding a factory reset hasn't been necessary when doing this.
* If your router is a different model you might try firmwares released around the March 2017 timeframe.
* Netgear posted a statement and is asking for affected users willing to help them debug here:
https://community.netgear.com/t5/Nighthawk-WiFi-Routers/Feedback-for-R7000-New-firmware-1-0-9-18/m-p/1476937#M77879
At this time, helping Netgear debug is the best thing you can do to help yourself and fellow device owners.
If anyone is interested I loaded this firmware. Apparently the R7000 and Asus RT-AC68U have the same hardware. It was been ported to work with our routers. No issues since loading it. You can use the Asus router app on your phone if you need that. Still a pain but I couldn't wait for a fix from Netgear and wasn't going to sacrifice security.
- Does anyone on the thread know of a particular action they can perform on a device on their Network that causes the problem to occur extremely rapidly/reliably, other than just waiting?
Being able to reproduce the problem rapidly is probably key to fixing it. If you know how to trigger it quickly and reliably please post what the device is, what you do with it, and any information you have about it's own OS/firmware version. - nightshark How is XWRT? Stable? Nice Gui? Is it krack fixed? Is it useful to test?
I've had no issues since switching. I personally like the layout better than the netgear firmware. It appears Krack is fixed with the latest release. http://xvtx.ru/xwrt/changelog.htm
We understand that some customer may be experiencing difficulty remaining connected to the 2.4GHz band of their R7000 router. NETGEAR is aware some customers are experiencing this. We are continuing to investigate this to determine root cause and provide a solution. However, from reviewing the information to date we have some general directions but need your assistance to find the absolute cause. To that end, If you are experiencing this difficulty and are willing to work with NETGEAR to help troubleshoot the connection, we would like to work with you.
What to expect if you choose to work with NETGEAR may require some or all of the following:
- NETGEAR will need to load software on you computer (Teamviewer)
- The process could potentially than an hour or more
- You will need to be in front of your computer for the duration of the testing
- You will need to provide personal information such as name, phone number, etc.
- Current firmware version
- Other firmware versions tested
- Hardware version
- Detailed problem description
- Can the issue be reproduced
- Error messages or screenshots
- Was the unit replaced
- Network diagram/topology
- Configuration files
- Configuration’s LAN IP, username, and password
- List of wireless devices connected to the 2.4GHz band
- Description of Environment (e.g. – distances, floors, brick walls, etc.)
- How often the disconnects happen
- Have you tried connecting devices at a closer range (i.e 6 feet)?
- Do all the devices on the band disconnect at the same time
- Are you having disconnects on the 5GHz band
- What wireless channels have you tried
- Netstumbler/inSSIDer (iStumbler, if Mac OS X) screenshot(s) (MUST be included in all escalations): (file name) Screenshots should show all channels)
- Packet captures (Wireshark) included: (file name) (should capture when issue happens)
- When did issue start to occur? After 6months? After a firmware upgrade? Etc.
- Is the device running hot?
- Have you tried resetting the unit to factory default?
If you still interesting in working with us please fill out this form
https://app.smartsheet.com/b/form/1ef6d2778684471989adfe2e26eb3860
If you prefer not to troubleshoot with us at the time, we will provide updates to this community conversation as they become available.
Thanks and we look forward to help resolving these difficulties for you and the entire NETGEAR community