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Forum Discussion
JamesGL
Dec 19, 2017NETGEAR Employee Retired
Feedback for R7000 New firmware 1.0.9.18
Hi All,
Please post here for any update/issue related to the latest firmware 1.0.9.18.
- Mar 08, 2018
You should review this and maybe revert back to this recommended version of FW:
Alfikwrote:I've looked here again after a while and I can't belive the problem is still not solved....
Since I've flashed Tomato a few weeks ago I've forgotten that I have a router- it's working perfectly getting dust because i do not touch it at all :-)...
Parental control works perfectly, 0 drops, strong signal - save your time and do a similar thing!
wifiuser123
Jan 11, 2018Aspirant
I tried every other option and nothing seems to resolve the dropping connection issue after about 12 - 24 hours of each reboot. I have tried Firmware Version 1.0.9.20 (Hot Fix) as well, but no help. I ended up reverting the Firmware to Version V1.0.9.12_1.2.23, and it seems to work. It has been about 24 hours since I reverted the firmware, and no issues so far. My devise is configured as router, so I should be fine in terms of security vulnarability.
- AtoZJan 11, 2018ApprenticeEarlier i posted that jack chen was asking for more testers to work with them. I informed him that i couldnt wait any longer and bought a new router from another company. He was nice enough to get back to me and tell me he understood. He also told me the current issue was just presented to him on january 2. I dont know about everyone else, but i do believe this has been going on a bit longer than that. I am so happy with my decision and so disappointed with netgear even more.
- cfields82Jan 11, 2018Guide
AtoZ wrote:
Earlier i posted that jack chen was asking for more testers to work with them. I informed him that i couldnt wait any longer and bought a new router from another company. He was nice enough to get back to me and tell me he understood. He also told me the current issue was just presented to him on january 2. I dont know about everyone else, but i do believe this has been going on a bit longer than that. I am so happy with my decision and so disappointed with netgear even more.Seriously? Wow.. All you have to do is go back about 23 pages in this thread and see it's been going on for way longer than that. Still no official acknowledgment that there's a serious issue here..
- mzguyJan 11, 2018ApprenticeI also received an offer to test, and mentioned I had to buy another router after the issue was going on for a month (perhaps more). I suggested Netgear might buy back my router, as it was just a few months out of warranty.
For a reasonable sum, Netgear has an opportunity to get their hands on a known-bad device, and resolve this problem faster. Plus, they might win a customer back. We'll see.
- brianhelmanJan 11, 2018Apprentice
I also was able to fix my router. I purchased another vendor's gear and installed it. Done.
Netgear, get your act together and *maybe* I'll consider buying your gear again when I replace my new router in 4 or 5 years.
Professionally, I manage a network of about 10,000 computers; a thousand or so network devices, including high-end enterprise wireless. I kind of understand the troubleshooting. I am patient, to a degree, with vendors since recreating the faults is usually very difficult. HOWEVER, recreating the failures with the R7000 is neither difficult or complex. I do not believe Netgear understands the blacklash on this. I have told all of my techie friends to either flash their R7000 with another (non-NG) firmware or buy another router. I'm still trying to figure out how to work with all my non-techie friends who I (apparently, WRONGLY) advized to buy a NightHawk Series router.
I was PM'd today to work with support. I already provided them with several log dumps. They didn't reply and then came back to me as if they didn't know they had already started to work with me 2 weeks ago! It's very difficult to fix a problem when you can't manage it.
- HWAMJan 11, 2018Apprentice
Hi,
I guess it's time for an update. What is the status? Do you know how many people has problems with this? Not only R7000, I know.
Please communicate!
Do you guys want us all to buy a new brand? Without a daily status report people run away to the shop.
Maybe that is your policy about solving problems.
Grt.
- rogier64Jan 11, 2018Luminary
I don't know why everyone should buy a new router. The hardware is not bad at all, just the firmware is buggy. Simply flash XWRT-Vortex.