Feedback for R7000 New firmware 1.0.9.18

Aspirant

Jan 27, 2018

After receiving zero support from Netgear to fix a situation I should never have been in in the first place I decided to move to dd-wrt on the advice of a friend.

It works perfectly and is stable. The sad part of this is a firmware that only 2 guys write is more stable than the manufacturers recommended firmware.

Feedback for Netgear:

1. Now that I've seen you try and charge $50 for tech support on products older than 1 year I won't ever buy a netgear product until this changes. For the price of the router and the fact that this issue was of Netgears own making thanks to their own automatic update support for this should be free. If the issue was "I tried to custom flash the firmware and it failed and now I want to go back to Netgears firmware" then yes charge away for that support. If the device was no longer being produced and therefore it was more difficult to be supported due to needing to know older technology then yes charge for this. But this is an active router still being sold, updated with netgears own auto-update code, there should never be a charge for this support.

2. As soon as problems occurred with the firmware it should have been removed so that other users didn't find themselves in similar situations.

3. I understand the point of community forums, but community forums for manufacturers can only be successful if members of the manufacturer actually take an active role in the forum. Give feedback, provide estimates, as a developer I typically know how long some work will take and find people will be reasonable if they are given timelines, and yes you can add the caveat of "the developer anticipates a 3 day fix but if further issues are found this may slip, we will keep you advised".

JamesGL
NETGEAR Employee Retired
Jan 29, 2018
Hi bobgodfrey,

Have you tried to reset the router after the update?

Hi hurricane28,

Please confirm if you already tried the hot fix firmware. We may need your feedback on this.

Hi Robb_H,

When you update the firmware, did you reset after?

Do you have any google home devices on your network?

Hi mated,

How many device on your LAN network that were having disconnection?

When using the hot fix firmware, did you encounter disconnection on wireless devices specifically on 2.4GHz?

Have you performed a factory reset?

Hi Peet45,

Which firmware works with port forwarding?

What error message did you encounter on the devices?

Please provide the port numbers that did not work.

Hi pfarmerca,

Are you still using the latest firmware? Hows the performance after the one drop? Please try to reset after the update if you are still experiencing disconnection.
- hurricane28
  Guide
  Jan 29, 2018
  Hi,
  
  Sorry, i haven't tested the new firmware yet, i was quite busy with my PC. I am stil on V1.0.9.14_1.2.25 and have no issues that i know of.
  
  I am not sure if i am comfortable flashing the new firmware bu if there are more positive feedback from users i might give it a try.
  - sorin_popescu
    Tutor
    Jan 29, 2018
    JamesGL has netgear fixed in this beta version the pppoe ipv6 problem? or i have to stick to my custom beta 1.7.3?
    Why do we have to run old firmware with security issues because netgear doesn't care about pppoe ipv6?
    Very very disappointed.
- mated
  Aspirant
  Jan 29, 2018
  == How many device on your LAN network that were having disconnection?
  - 5-8 (out of ~20, 8 wired and 5 on 5G - includes )
  
  ==When using the hot fix firmware, did you encounter disconnection on wireless devices specifically on 2.4GHz?
  - I believe so, not poisitive though
  
  Have you performed a factory reset?
  - Not yet, I only lost connectivity the one time. I had been running .20 with disconnects about evey 2-3 days (sometimes longer)
- pfarmerca
  Aspirant
  Jan 29, 2018
  JamesGL, It continued to drop. I reset to factory settings (but with the v1.0.9.26_10.2.31_beta) and it continued to drop repeatedly. I downgraded to v1.0.9.14_1.2.25 and reset to factory settings and it's still dropping repeatedly. By repeatedly I mean it sometimes doesn't keep internet connectivity for more than a few minutes. In Genie, it shows internet status as red and it can be fixed by pushing the "Test" button in the "Internet Setup" window but that's not a viable fix over and over again.
  - windsaga
    NETGEAR Employee Retired
    Jan 30, 2018
    Hi Pfamerca,
    
    Did you try to disable DLNA server ?
    
    go to the advance tab
    click on USB storage
    click on media server
    deselect the Enable Media Server option
    click apply and that should do it.

Forum Discussion

Feedback for R7000 New firmware 1.0.9.18