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Fire Ware Update V1.0.4.28 for R9000 deleted configuration settings
I just updated to the latest firmware v1.0.4.28 for R9000 and it applied but deleted all my user settings including wifi information. Why can't the update be applied without loosing my settings wh...
I’m realizing there are multiple discussions going on this issue. I posted this in one of the others:
Here is what I did to experience and resolve the issue:
Flashed from V1.0.4.26 to V1.0.4.28 Which started the settings not saved on restart issue.
Flashed back to V1.0.4.26 but the settings not saved issue remained.
Flashed again to V1.0.4.28 and the Settings not saved issue remained.
Submitted an email via Netgear MySupport.
Upon their recommendation I executed this 30 30 30 reset per this response from Netgear Support:
1. You may try this link for the hard reset: https://www.lifewire.com/hard-reset-rule-for-routers-3971318
2. Try to re install again the router and put the put the configured settings.
3. Reboot device after.The 30 30 30 reset placed the router in the recovery mode with power light flashing.
I powered off and back on the router without flashing any firmware.
My settings remained in tact and have with four additional power cycles using both the button and pulling power cord.
I fear that your router config will be gone after a cold or warm reboot, too - there were a few similar posts, users are challenged to run the initial config again.
I will reboot at a good time to see if that is the case. That you.
You were correct. A reboot did wipe out my settings. I had to restore them from a backup after completing an initial confirguration like it was a new router. So how do I get it to stop doing that and save my settings? Is it like a professional router where I have to copy the running configuration to the starting configuration? If so where do I find that option?
zipperhead wrote:
A reboot did wipe out my settings. I had to restore them from a backup after completing an initial confirguration like it was a new router.
Sorry to hear that - it's a bug hitting some R9000 owners as it appears in the community. Roll-back the firmware does oddly not fix the issue - this does bring me to the conclusion that the new firmware update does somehow compromise the configuration storage.
zipperhead wrote:
So how do I get it to stop doing that and save my settings? Is it like a professional router where I have to copy the running configuration to the starting configuration? If so where do I find that option?
No such option here on these consumer class devices.
Other R9000 have requested an RMA - while this might address the issue for the moment, I doubt it does resolve the root cause. Netgear should run - cumbersome, we don't hear a word. Christian_R please, push this to L3 and engineering - ridiculous such an expensive router does loose it's configuration "just" from the update form .26 to .28 - at least for about a hand full of your customers.