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Fire Ware Update V1.0.4.28 for R9000 deleted configuration settings
I just updated to the latest firmware v1.0.4.28 for R9000 and it applied but deleted all my user settings including wifi information. Why can't the update be applied without loosing my settings wh...
I’m realizing there are multiple discussions going on this issue. I posted this in one of the others:
Here is what I did to experience and resolve the issue:
Flashed from V1.0.4.26 to V1.0.4.28 Which started the settings not saved on restart issue.
Flashed back to V1.0.4.26 but the settings not saved issue remained.
Flashed again to V1.0.4.28 and the Settings not saved issue remained.
Submitted an email via Netgear MySupport.
Upon their recommendation I executed this 30 30 30 reset per this response from Netgear Support:
1. You may try this link for the hard reset: https://www.lifewire.com/hard-reset-rule-for-routers-3971318
2. Try to re install again the router and put the put the configured settings.
3. Reboot device after.The 30 30 30 reset placed the router in the recovery mode with power light flashing.
I powered off and back on the router without flashing any firmware.
My settings remained in tact and have with four additional power cycles using both the button and pulling power cord.
There are too many of these "the latest firmware wipes my settings" issues with the R9000.
Has anyone passed this on to Netgear through the official channels? Has there been any response from them?
There seems to be a good amount of us here having issues, many i presume out of warranty periods. So, if this did compromise the storage, where does that leave us? And does Netgear monitor the community?
I feel like this is the WORST $400 ive spent on device, and this is already a newly RMA'd router. Less than 6 months. But, since they go by original purchase date, warranty doesnt apply to me. Linksys/Asus time?
Hello All,
I have forwarded the issue to engineering and we'll provide an update with more details as soon as possible.
~Christian
Christian_R wouldn't it make sense to revoke .28 from the distribution? Unless Netgear engineering needs more broken samples 8-)
