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Forum Discussion
zipperhead
Mar 18, 2019Star
Fire Ware Update V1.0.4.28 for R9000 deleted configuration settings
I just updated to the latest firmware v1.0.4.28 for R9000 and it applied but deleted all my user settings including wifi information. Why can't the update be applied without loosing my settings wh...
- Mar 21, 2019
I’m realizing there are multiple discussions going on this issue. I posted this in one of the others:
Here is what I did to experience and resolve the issue:
Flashed from V1.0.4.26 to V1.0.4.28 Which started the settings not saved on restart issue.
Flashed back to V1.0.4.26 but the settings not saved issue remained.
Flashed again to V1.0.4.28 and the Settings not saved issue remained.
Submitted an email via Netgear MySupport.
Upon their recommendation I executed this 30 30 30 reset per this response from Netgear Support:
1. You may try this link for the hard reset: https://www.lifewire.com/hard-reset-rule-for-routers-3971318
2. Try to re install again the router and put the put the configured settings.
3. Reboot device after.The 30 30 30 reset placed the router in the recovery mode with power light flashing.
I powered off and back on the router without flashing any firmware.
My settings remained in tact and have with four additional power cycles using both the button and pulling power cord.
fercho1974
Mar 21, 2019Guide
Ive posted this on two of their twitter handles, they directed me to support. So nothing substantial on that front.
zipperhead
Mar 21, 2019Star
I’m realizing there are multiple discussions going on this issue. I posted this in one of the others:
Here is what I did to experience and resolve the issue:
Flashed from V1.0.4.26 to V1.0.4.28 Which started the settings not saved on restart issue.
Flashed back to V1.0.4.26 but the settings not saved issue remained.
Flashed again to V1.0.4.28 and the Settings not saved issue remained.
Submitted an email via Netgear MySupport.
Upon their recommendation I executed this 30 30 30 reset per this response from Netgear Support:
1. You may try this link for the hard reset: https://www.lifewire.com/hard-reset-rule-for-routers-3971318
2. Try to re install again the router and put the put the configured settings.
3. Reboot device after.
The 30 30 30 reset placed the router in the recovery mode with power light flashing.
I powered off and back on the router without flashing any firmware.
My settings remained in tact and have with four additional power cycles using both the button and pulling power cord.
- michaelkenwardMar 21, 2019Guru - Experienced User
zipperhead wrote:The 30 30 30 reset placed the router in the recovery mode with power light flashing.
I powered off and back on the router without flashing any firmware.
My settings remained in tact and have with four additional power cycles using both the button and pulling power cord.
Nice feedback. What firmware did you end up with?
As I understand it, almost certainly unreliable, that reset does not change the firmware back to the original. It just wipes all settings.
So it would be interesting to know if anyone had tried it with the latest firmware.
That could be the saving of everyone.
- zipperheadMar 22, 2019StarThe latest. V1.0.4.28
- fercho1974Mar 22, 2019Guide
Ill def try this, was planning on it but hadnt gotten around to it. I saw in a diff post that it didnt work, but def worth a shot. If it doesnt work, I may try 30-30-30 but will use DD-WRT.
- michaelkenwardMar 22, 2019Guru - Experienced User
Thanks for that. Could be useful to anyone else hit by the "settings lost on reboot" syndrome.
Try the recovery reset:
- Press reset for 30 seconds
- Keep pressing reset while removing power
- Keep pressing reset for another 30 seconds while apply power
It might even be possible to save settings before the reset and then to reload them after.
That doesn't always work because it can bring the bug back from the dead. But no harm in trying. You can always reset again if it fails.