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Forum Discussion

MauriceFrank's avatar
Feb 04, 2021
Solved

Firefox cannot access routerlogin.net but Chrome and Edge can - what's wrong?

Hello

 

I cannot access www.routerlogin.net using Firefox, but on the same machine Chrome and Microsoft Edge can access it.

 

On Firefox, www.routerlogin.net redirects to this page:

 

https://www.netgear.com/home/services/routerlogincom.html

 

Which says I am not connected to my wifi but I can browse the internet and I can also access my HP printer using wifi.

I get this when connected to both the 2.4 and 5 Ghz netowrks on my router.

 

What am I doing wrong? Is there a Firefox setting I need to change?

 

My Environment:

 

R6900v2

Dell XPS 15 9500 (one week old)

Windows 10 64 bit - 10.0. 19042 Build 19042 (up to date)

Firefox 85.0 64 bit - up to date

 

I tried clearing the Firefox cache (but not cookies - I will lose many logins)

I tried 92.168.1.1 and it did not work either

 

Thanks for any advice

 

Maurice Frank

5 Replies

  • Additional steps taken:

     

    Deleted all Firefox cookies and site data again then rebooted the computer

     

    Updated router firmware to 1.2.0.76_1.0.1

     

    Chrome now works

     

    Firefox still redirects to the page listed above

     

      • MauriceFrank's avatar
        MauriceFrank
        Tutor

        Antinode,

         

        Thank you! I read the link you provided. While I did not think that I had turned off my wifi like the poster said (I am able to access the router using Edge and Chrome), I did notice the alternate router address of 10.0.0.1 and this does work in Firefox, so problem solved.

         

        Thanks again

         

        Maurice Frank