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95wildtt's avatar
95wildtt
Guide
Nov 01, 2021
Solved

Firmware 1.0.5.38 broke Ethernet ports HELP!

Hi,   Just updated my firmware today and none of my ethernet ports (other than WAN) work any longer. Have tried reset, reboot complete network, and no luck... Wifi works fine.   Thanks for any a...
  • 95wildtt's avatar
    95wildtt
    Nov 17, 2021

    Hi,

    Sorry for not gettiung back to this sooner...

    I rolled back to 1.0.5.28 (just picked at random) then disconnedted the power for 5-10 minutes, and the ports worked again.

    Then flashed to 1.0.5.38 again and all is well... Not sure where the change happened, or what didn't get set/reset in .38, but rolling back solved it for me.

     

    Thanks for the help,

    John

FURRYe38's avatar
FURRYe38
Guru - Experienced User
Nov 12, 2021

Could you load up Voxels R9000 FW and see if problem is still there? 

You can revert back to stock afterwards.

 

I would open a support ticket if you have not already and let NG know whats happening. 

DarrenM 

64dude wrote:

Update. I factory reset and rolled back to 1.0.5.36, and ethernet ports still won't function, just flashes. 1.0.5.38 appears to have bricked the ethernet ports permanently. Wifi still works, which for me is useless since I only now use the R9000 as a router and swtich. Thoughts?

Thanks,

64dude

 

95wildtt's avatar
95wildtt
Guide
Nov 17, 2021

Hi,

Sorry for not gettiung back to this sooner...

I rolled back to 1.0.5.28 (just picked at random) then disconnedted the power for 5-10 minutes, and the ports worked again.

Then flashed to 1.0.5.38 again and all is well... Not sure where the change happened, or what didn't get set/reset in .38, but rolling back solved it for me.

 

Thanks for the help,

John

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Nov 17, 2021

    Just curious, what browser are you using to upload FW to the router? 

    What PC and OS platform are you using? 

    • 95wildtt's avatar
      95wildtt
      Guide
      Nov 17, 2021

      Windows 10, Chrome

      • FURRYe38's avatar
        FURRYe38
        Guru - Experienced User
        Nov 17, 2021

        Ok. I would recommend, next FW update, use a different browser, MS Edge or Firefox. I've seen odd things happen when Chrome is used. I don't personally use Chrome for any FW udpates. I also do a complete power OFF of a router by pulling the power adapter after new FW is loaded then back ON. Usually 1 minute is good. 

         

        Hopefully you won't see this problem again. 

         

        Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
        https://kb.netgear.com/24231/How-do-I-back-up-the-router-configuration-settings-on-my-Nighthawk-router
        Enjoy. 📡