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Firmware Email Received - Setup Program says No Firmware Available - R7000
Here is the router that I own:
R7000 (3LG54674A43C0)
I just received an email telling me that I have new firmware to install.
However, when I go to my Netgear site and do the ADVANCED - ADMINISTRATION - ROUTER UPDATE and tell it to check for new firmware, I am told that "No new firmware verion is available".
Is there a firmware update or not??
What do I do next?
Right click on the zip file and you'll be able to "Extract All" (or similar words but that is what I had). This gives you another folder in "downloads" (or wherever you decide to put it) which has those same two files in it again.
Then just follow the rest of the steps from the "How do I manually update the firmware on my NETGEAR router" page (https://kb.netgear.com/23960/How-do-I-manually-update-the-firmware-on-my-NETGEAR-router):
-Go to the routerlogin.net page and log in using your info for your router.-Select ADVANCED > Administration or Settings > Administration.
-Select Firmware Update or Router Update.
-Click Choose File or Browse, then locate and select the firmware file that ends in .img or .chk.
-Click the Upload button.
10 Replies
- Sometimes the auto-update server doesn't get the update first. If you really want it, you can manually download it, extract it, and then follow the manual firmware update procedure from the manual.
Find both the manual and firmware here: https://www.netgear.com/support/product/R7000.aspx
I'd highly recommend doing the update over a hardwired connection. Further to Plemans's message, a further wrinkle is that even after I followed the directions for a manual update in the User's Manual, connected my laptop to the router with an Ethernet cable, and logged in to my router, not only did the update still not show up when I hit the "check" button but I couldn't even download it to install manually. I would get to the download link (as in Plemans's message) but clicking on it only took me back to the account login page, or, if I was already logged in, the "My Account" page.
For some reason, however, I was able to download the new firmware .zip file on my Android phone, so I was finally able to send it to my laptop via Bluetooth and then unzip it and manually direct the updater to it.
I was not best pleased at having to go through all this just to see to it that a router I bought only nine months ago was not a major security vulnerability, or a doorstop.
