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Firmware update failed, Ethernet port is not functional
Last night I attempted to update the firmware on the router. There was a problem with the update. Now I cannot connect to the internet as the ethernet ports are not functioning. I can con...
I completed a factory reset earlier today. When I did that there was no change to the LEDs. Also connecting something to those ports does not change the status of the LEDs. I have come to the conclusion, it is a HW issue.
Had the same problem on my nighthawk R8500 last night, went to the community for answers for restoring firmware.
Note:NEVER update firmware though your WIFI the risk of failure is to high.
My first attempt to restore my router to a working condition failed by using TFTP procedure to restore firmware. I called support and explainded that their firmware crashed my router but to be fair the attempt to update through my WIFI was the problem.
Support came back and said my router was the problem and that it failed and there wasn't anything they could do that I hadn't already tried.
Not ready to give up I found a solution to my problem.
1st. I reset the router to factory settings this restored default router IP address and confirmed by a good ping.
2nd I had to enable TFTP on my windows 10 but that wasn't enough to get a firmware update even though I followed the TFTP procedure to the letter as I was getting a unable to read local file error.
3rd. down loaded a a TFTPD64 app that I found listed in the community, the instructions for this procedure are spot on.
The app was the solution to my problem, it restore the router to working condition and while I was hard wired to the router I reconfiged the settings from factory to my custom settings and went further and updated to the most current firmware that failed to load earlier.
I highly recommend the TFTPD64 app to fix a firmware failure.
> Had the same problem [...]
Perhaps. Perhaps not. "same" has a specific meaning, different from
"similar".
> My first attempt to restore my router to a working condition failed by
> using TFTP procedure to restore firmware.
The TFTP recovery scheme is a multi-step procedure which offers
multiple opportunities for user input, hence user error. By itself,
saying that you tried it doesn't say much. See "As usual, [...]",
above. Especially when using a command-line program, copy+paste is your
friend.
> 1st. I reset the router to factory settings this restored default
> router IP address and confirmed by a good ping.
If your computer got a valid IP configuration from your router (using
DHCP), then the TFTP recovery scheme might have been overkill.
> I highly recommend the TFTPD64 app to fix a firmware failure.
I prefer the command-line TFTP client program. Better error
messages, at least.