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Firmware update failed, Ethernet port is not functional
Last night I attempted to update the firmware on the router. There was a problem with the update. Now I cannot connect to the internet as the ethernet ports are not functioning. I can con...
I completed a factory reset earlier today. When I did that there was no change to the LEDs. Also connecting something to those ports does not change the status of the LEDs. I have come to the conclusion, it is a HW issue.
> [...] I guess I should have mentioned, [...]
Yup.
> The strange thing [...]
Ok, I'm willing to admit that it's seriously confused.
> [...] Windows is stating there is no connection via Ethernet. [...]
Actual message? Is it complaining about the physical link ("Media
disconnected"), or only that the router's not acting as expected?
Without a good Ethernet physical link, you'd be in bigger trouble.
Before getting too deep in the weeds, have you tried a settings
(misnomer: Factory) reset, and manual reconfiguration? Look for "reset"
in the User Manual.
I avoid the automatic update scheme, and always use the manual
method. Normally, I'd avoid doing anything critical over a wireless
connection, but a case like this might be an exception.
In this case, I'd try doing a manual update from a computer with a
wireless connection.
If that fails, then I'd fall back to the TFTP recovery scheme
mentioned above. See, for example:
https://community.netgear.com/t5/x/x/m-p/1622096#M102004
However, although your router seems to be confused, it might not be
confused enough to know how confused it is, so it might not be as
receptive to the TFTP scheme as you might like. Some fiddling with
power-on and reset sequencing/timing might be needed.
As it stands now, I have been able to update the FW as indicated by logging in to the router. BTW, I had to use the IP address and not routerlogin.net because the router is not connected to the internet and can't access the site to be able to loop back.
Despite all this, my problem persists. I'm at a loss as to how to continue trouble shooting the issue. I'm also wondering if this morning's thunderstorms might have done something to the router. It is hooked up to a surgeprotector/UPS but it is possible something could have come in through the coax and ethernet lines. In case you are wondering, I actually did swap out my ethernet cable... just in case....
Justme4161 wrote:
As it stands now, I have been able to update the FW as indicated by logging in to the router. BTW, I had to use the IP address and not routerlogin.net because the router is not connected to the internet and can't access the site to be able to loop back.
There is no connection to the Internet and site to "loop back" from.
routerlogin.net is a local link to the router.It should work even when you don't have the router connected to the outside world. After all, it is supposed to work during the setup stage when there is no Internet connection. You can even do it off line.
If it doesn't connect, then there maybe something else going on.
Justme4161 wrote:
I'm also wondering if this morning's thunderstorms might have done something to the router.
Thunderstorms are excellent killers of electronic kit.
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You can attach images to messages without any delay.
There is no connection to the Internet and site to "loop back" from.
I realized I was not able to find the router address 192.168.1.1 because I was connected via ethernet directly to my modem and wifi to the router. My computer was looking via the ethernet connection for the ip address and ended up on a Netgear webpage saying couldn't connect to router.
Meanwhile, I still have a problem with the router. The LEDs are as shown in the attached photo. There is nothing connected to ports 1-4 so the LEDs should be off. Yet as you can see from the photo, they are as follows, White, Blinking Orange, White and Off.
> [...] I was connected via ethernet directly to my modem and wifi to
> the router. [...]It's tough to test the router's LAN Ethernet ports that way.
> [...] There is nothing connected to ports 1-4 so the LEDs should be
> off. [...]True. And if you (really) connect a computer to any of them?
If the port-status LEDs don't agree with reality, then I'd guess that
the firmware's corrupt, or the settings are corrupt, or the hardware is
bad. If you've done a firmware update, then the firmware should be
good. A settings reset should straighten out any kinks in the settings.
