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Forum Discussion
Forced to change Admin password.
First I'll apologize for what is most likely a topic that has already been covered but there are too many password posts to wade through to find an answer. That being said this morning internet conn...
Zerowrx wrote:
That being said this morning internet connection was lost & I was forced to reset the Admin Password and enter the modem Serial #. After I did this there's been no further issue.
What forced you to reset the admin password?
Why did you do it?
Without knowing what was going on at your end, it is anybody's guess as to what went wrong.
The usual time when a Serial # comes up is when someone gets sucked into password recovery.
If you are trying to use the "password recovery" option, there is a bug in Netgear's implementation of password recovery on some devices. You can get locked into a closed loop.
If password recovery is enabled, but you have not set the answers to the questions, it keeps sending you back to the beginning of the process. If you haven't already given the thing your personal answers, they are not in its memory and it has no way of knowing if they are correct.
If the standard factory password (password) does not work, then you will have to factory reset the thing to get back to that. Then either disable password recovery (check the manual for your device) or provide some answers to those questions.
How do I perform a factory reset on my NETGEAR router? | Answer | NETGEAR Support
Thank You for your reply.
As stated in my OP I was not doing anything out of ordinary usage. I was using my Fire Stick to stream and the laptop. The internet dropped out and Netgear Genie popped up on the TV and forced the password reset then asked for the serial #.
Also I've been loosing internet quite frequently and having to reboot the modem, originally I thoughtit was a Spectum thing now I'm not so sure. Today was the first time I had the password issue.
Zerowrx wrote:
The internet dropped out and Netgear Genie popped up on the TV and forced the password reset then asked for the serial #.
What is this "Netgear genie".
A genie could be one of several things, the browser interface, a Windows or Mac program for a PC, or a mobile Android/iThing app. Netgear labels them all as genies. Which are you using?
I have never seen any genie that has anything to do with a TV.
I'm afraid I find it difficult to follow what you are doing. Saying "not doing anything out of ordinary usage" is of little diagnostic value. We need to know what you were doing, not what you weren't doing.
You now tell us you were using a FireStick, so we are a bit less in the dark. (I use one all the time, so have some understanding of how they work.) But we don't know much more than that.
In my case, I have used a Firestick in wired LAN and wifi modes. It connects to the Internet through a Netgear router.
I have never seen any hint of a genie, or any other Netgear program, on the device that connects to the Firestick.
Thank You for your time,
I don't know how to explain it any better then I have. ?? I was watching the Firestick and using the laptop checking emails / social media, ordinary usage the Internet dropped out and the Genie popped up requiring password reset & serial #. Both the Firestick and laptop are connected via wifi. The genie that popped up was "THE" Netgear Genie used on the initial set up and monitoring of the modem, the genie was not opened or accessed at the time of the issue. (see attached)
4K Firestick
Asus laptop
Samsung smart TV
