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Forum Discussion
Forced to change Admin password.
First I'll apologize for what is most likely a topic that has already been covered but there are too many password posts to wade through to find an answer. That being said this morning internet conn...
Thank You for your reply.
As stated in my OP I was not doing anything out of ordinary usage. I was using my Fire Stick to stream and the laptop. The internet dropped out and Netgear Genie popped up on the TV and forced the password reset then asked for the serial #.
Also I've been loosing internet quite frequently and having to reboot the modem, originally I thoughtit was a Spectum thing now I'm not so sure. Today was the first time I had the password issue.
Zerowrx wrote:
The internet dropped out and Netgear Genie popped up on the TV and forced the password reset then asked for the serial #.
What is this "Netgear genie".
A genie could be one of several things, the browser interface, a Windows or Mac program for a PC, or a mobile Android/iThing app. Netgear labels them all as genies. Which are you using?
I have never seen any genie that has anything to do with a TV.
I'm afraid I find it difficult to follow what you are doing. Saying "not doing anything out of ordinary usage" is of little diagnostic value. We need to know what you were doing, not what you weren't doing.
You now tell us you were using a FireStick, so we are a bit less in the dark. (I use one all the time, so have some understanding of how they work.) But we don't know much more than that.
In my case, I have used a Firestick in wired LAN and wifi modes. It connects to the Internet through a Netgear router.
I have never seen any hint of a genie, or any other Netgear program, on the device that connects to the Firestick.
Thank You for your time,
I don't know how to explain it any better then I have. ?? I was watching the Firestick and using the laptop checking emails / social media, ordinary usage the Internet dropped out and the Genie popped up requiring password reset & serial #. Both the Firestick and laptop are connected via wifi. The genie that popped up was "THE" Netgear Genie used on the initial set up and monitoring of the modem, the genie was not opened or accessed at the time of the issue. (see attached)
4K Firestick
Asus laptop
Samsung smart TV
Zerowrx wrote:
I was watching the Firestick and using the laptop checking emails / social media, ordinary usage the Internet dropped out and the Genie popped up requiring password
We suddenly have a laptop in the picture. Yet more key information that you haven't mentioned before.
So, this "genie" pops up on the laptop?
You previously said "Netgear Genie popped up on the TV". No mention of any laptop.
I still don't know what genie you are seeing.
Is it on the laptop? Is it a browser? Is it an app on a mobile device? (I have used all of those.)
Believe me, I am not being picky. It is simply impossible to diagnose what might be happening with so much missing detail.
I have also used Samsung "smart" devices. There is no Netgear genie for those that I have ever found.
In all fairness the laptop was stated in my first reply second sentence. "I was using my Fire Stick to stream and the laptop." The Genie popped up first on the TV through the Firestick when the Internet dropped and then the laptop when I woke it up.
