NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

thehost's avatar
thehost
Follower
Nov 07, 2017
Solved

Forgot a security question while accessing my router R7800

Hi, recently I bought a Netgear router R7800 X4S AC2600. Updated firmware today to the most recent. 11/7/17

The long story short: out of three computers in my house only my main PC has slow connection. The rest of two: mac and surface have blazing fast wireless internet connection. So, I need help of figuring out what is going on.

The secong issue is that in order to acces my router I need a password. I forgot my SQ. So I am stuck in this. 

Nither you tube or other help pages from Netgear, nothig says particularly about this specific issue. What to do if you forget your security question? 


  • thehost wrote:
    What to do if you forget your security question? 

     


    Factory reset the device and you can use the default password. (See the back of the device.)

     

    There is a manual for the R7800 somewhere at the end of this link::

     

    >>> R7800 | Product | Support | NETGEAR <<<

     

    See page 183.

1 Reply

  • michaelkenward's avatar
    michaelkenward
    Guru - Experienced User

    thehost wrote:
    What to do if you forget your security question? 

     


    Factory reset the device and you can use the default password. (See the back of the device.)

     

    There is a manual for the R7800 somewhere at the end of this link::

     

    >>> R7800 | Product | Support | NETGEAR <<<

     

    See page 183.