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Suzie138's avatar
Suzie138
Aspirant
Oct 17, 2017
Solved

Full Bars, no internet connection during specific daytime hours

For past two weeks, cannot access internet between hours of 10am and 6pm. Located in an rv park with cable service Suddenlink (secure, monthly fee) provided by park. According to Park Mgt, no one els...
Troubleshooting
  • Suzie138's avatar
    Suzie138
    Oct 20, 2017

    Thanks for the great suggestions, Elaine. I did recycle/repower. Park Mgt finally opened trouble ticket with Suddenlink and a quick visit repaired the problem, which, as I suspected was modem-related.

ElaineM's avatar
ElaineM
NETGEAR Employee Retired
Oct 20, 2017

Welcome to the community, Suzie138

 

Have you tried power cycling the router? 

How do you connect your router to the Suddenlink connection?

Will you have internet access when you direct connect a PC straight to the Suddenlink connection?

 

  • Suzie138's avatar
    Suzie138
    Aspirant
    Oct 20, 2017

    Thanks for the great suggestions, Elaine. I did recycle/repower. Park Mgt finally opened trouble ticket with Suddenlink and a quick visit repaired the problem, which, as I suspected was modem-related.

    • ElaineM's avatar
      ElaineM
      NETGEAR Employee Retired
      Oct 20, 2017

      You're welcome.

      Thank you for the update as well. 

      Have a great day!