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Forum Discussion
Baxterdad
Feb 23, 2023Guide
Generac loses wifi connection R7800
Wondering if anyone else has experienced issues with WIFI connection to a home Generac unit. The generator uses 2.4g to communicate to its' Mobile link app. The connection gets established but is lo...
- Mar 20, 2023
Finally resolved. The WIFI module on the Generac was the source of the problem. Service Tech swapped it out and it has remained connected.
A final thanks to everyone who offered suggestions and guidance. I learned a lot about the router in the process and I'm more confident with it's settings and performance.
The NETGEAR community is an amazing resource! Participants can be proud of their work and the knowledge they share freely.
FURRYe38
Feb 24, 2023Guru - Experienced User
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended.
Does this device have a ethernet port by chance?
Baxterdad
Feb 24, 2023Guide
Thanks for your help.
Firmware version is V1.0.2.92
The modem is not ISP device. It is my personal device. NETGEAR CM600
The LAN cable is CAT5E. I will try a CAT6 as you suggest.
Unsure if the generator has a ethernet port but I was considering a hardwire connection rather than WIFI if it is available just to put this issue to rest.
- FURRYe38Feb 24, 2023Guru - Experienced User
Seems that if the device can't maintain wifi connections, ethernet wire would solve it.
- labattFeb 24, 2023Mentor
Slight problem. No Ethernet connection available.
- BaxterdadFeb 28, 2023Guide
Changed the ethernet cable to Cat6. still wont keep the connection. Forums little help. Maybe factory reset but I don't look forward to reconnecting all our devices.
- FURRYe38Feb 28, 2023Guru - Experienced User
If the device is loosing connection even with a ethernet cable, seems like it maybe the device itself is the problem.
Did you set up a IP address reservation for this device on the R7800?
Can try a factory reset and setup from scratch. Just be sure to use same SSID name and password and your wifi devices should auto reconnect after its setup again...