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Forum Discussion
Getting DNS_PROBE_POSSIBLE error on R8000
In about the last month and a half, I have started noticing two things: * pings spike every 5 minutes, from about 8-9ms, to over 1000ms, for 5-10 seconds (this messes up Remote Desktop) * DNS_PR...
I too am having this issue and it's frustrating to do anything when you have to refresh your web pages or applications most of the time, Especially now that I and many others work remote from home. I know a lot more people must be getting this issue but won't know the root of the issue since everything online points people to just release, refresh and renew DNS. The common user usually does not know toubleshooting with process of elimination to pinpoint it to the router.
Is there anyone from the customer support or dev team seeing this?
I just hate having to get a new router and to review Netgear routers badly becasue of something simple as a firmware issue.
"I rolled back from 76 to 68 and the problems went away."
Carcathian wrote:
I too am having this issue and it's frustrating to do anything when you have to refresh your web pages or applications most of the time, Especially now that I and many others work remote from home. I know a lot more people must be getting this issue but won't know the root of the issue since everything online points people to just release, refresh and renew DNS. The common user usually does not know toubleshooting with process of elimination to pinpoint it to the router.
Is there anyone from the customer support or dev team seeing this?
I just hate having to get a new router and to review Netgear routers badly becasue of something simple as a firmware issue.
I agree, it seems not okay that this is still an issue after all this time. FreshTomato is working well for me, but it's not trivial and the product should work without having to do that. I will caution that FreshTomato once rebooted and reverted back to factory settings. Should you go that route, back up your config, particularly if you use QOS. Which, btw, QOS is awesome, but takes some tweaking. Very useful.
Users are encouraged to contact NG support and let them know what here seeing. https://my.netgear.com/support/contact.aspx
Good Luck.
I've seen devs forward this problem in other threads, but users are welcome to make additional requests through Netgear customer support.
https://my.netgear.com/support/contact.aspx
Edit: FURRYe38 beat me to it.
The DNS problem with R8000 is known over 6 months ago starting with firmware R8000-V1.0.4.74_10.1.80 . In fact there are many models (eg. R6*** and R7*** models) affected with the DNS problems. There is a zillion threads on this forum regarding the DNS problems. Many users including myself have reported the problem to Netgear to no avail. Netgear did not even have the courtesy of formally acknowledging the provblem on their web site and leave many users with automatic update in a bad spot.
The biggest irony is update and you are screwed. If you don't update you are potentially left with security vulnerabilities.I don't think Netgear cares about support at all. All I am saying is don't hold your breath with Netgear. If you can, time to move on with another brand. It is a shame that Netgear used to be a great company with good support but probably lost that some years ago.
The DNS problem with R8000 is known over 6 months ago starting with firmware R8000-V1.0.4.74_10.1.80 . In fact there are many models (eg. R6*** and R7*** models) affected with the DNS problems. There is a zillion threads on this forum regarding the DNS problems. Many users including myself have reported the problem to Netgear to no avail. Netgear did not even have the courtesy of formally acknowledging the provblem on their web site and leave many users with automatic update in a bad spot.
The biggest irony is update and you are screwed. If you don't update you are potentially left with security vulnerabilities.I don't think Netgear cares about support at all. All I am saying is don't hold your breath with Netgear. If you can, time to move on with another brand. It is a shame that Netgear used to be a great company with good support but probably lost that some years ago.
The DNS problem on R8000 is known for over 6 months ago since version R8000-V1.0.4.74_10.1.80. Many users have reported the problem to Netgear and nothing has happened. The same DNS problem is also happening to many R7*** and R6*** model routers. The problem has left many users with auto update in a bad spot. The real irony is upgrade and you are screwed. If you do not update you are left with potential security flaws.
I would not hold my breath on gettting support from Netgear. If I were you, perhaps it is time to consider moving on. Netgear is not the same company that it once was 4 - 5 years ago. The firmware and product support is simply terrible.NETGEAR Engineering released a beta fix for the DNS issue in late sept. I used it on my R8300 for a few months. Problem was they never released it in the later production FW releases. Kinda sucks knowing that they know to fix it, They just wont. Let that sink in.
I have since taken router function away from the R8300 and moved it to a PFSense server. The 8300 only handles the wifi.
