NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
Great customer support (NOT)
rying to decide on which modem to buy and use for Comcast 1GB. I called and waited 45 mins or so just to be told i had to be transfered to a different dept. Waited for a while and rep came back and s...
Would you like us to help with your issue? We're not netgear, we're the community forum. Sometimes its faster to get help here versus customer service. But again, we're not netgear so if there is hardware issues, you need to go through support for replacement.
What issue are you having? (more details are better than being brief as we're not there to see whats going on)
What router is it connecting to?
Do you have a screen snip of the modem cable connections page and the logs? This can help check line issues.
If you do have any splitters, amplifiers, attenuators in line, I'd recommend removing them.
When i called them it was just questions on their product. Thats all i wanted. to know if the CM1150V was the latest modem or if there were anymore down the line and maybe i should wait? I explained that to rep who said he couldnt answer that and i would be better off with tech support. Not really a big deal until i seee a better one next month and then i will be mad. :-)
If you need voice, its currently the latest/greatest.
Things do change in the future but netgear doesn't release dates of products because so many things cause changes/delays. (covid/supply issues/etc)
What exactly are you looking for?
The CAX80 is coming out but it doesn't have voice.
Yes with voice. I have xfinity Xb7 gateway and it sucks. so im going to go modem to router to comp. save the 15 a month and see if that works.
Due to current COVID-19 pandemic, it is very busy at NG support. Don't take this as being bad or something
I also called, it looks very bad for them, they haven't solved the problem yet, and they don't write yet that their xr500 router is not compatible with most routers, a disaster
