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Great customer support (NOT)
rying to decide on which modem to buy and use for Comcast 1GB. I called and waited 45 mins or so just to be told i had to be transfered to a different dept. Waited for a while and rep came back and s...
Would you like us to help with your issue? We're not netgear, we're the community forum. Sometimes its faster to get help here versus customer service. But again, we're not netgear so if there is hardware issues, you need to go through support for replacement.
What issue are you having? (more details are better than being brief as we're not there to see whats going on)
What router is it connecting to?
Do you have a screen snip of the modem cable connections page and the logs? This can help check line issues.
If you do have any splitters, amplifiers, attenuators in line, I'd recommend removing them.
I also called, it looks very bad for them, they haven't solved the problem yet, and they don't write yet that their xr500 router is not compatible with most routers, a disaster
Well i have to appologize.........Maybe a little bit late but tech did call back. and went out of his way to help me. He went above and beyond what i was asking so ..i apologze netgear :-( and TYVM.........Confidence replenished !! )
for me it's not changing, they sell a product that does not meet the expected solution deprives all the goodies for which I bay a router, I hope dumaos 3.0 will fix the problems, but I have been waiting for a year or two already lost time