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rying to decide on which modem to buy and use for Comcast 1GB. I called and waited 45 mins or so just to be told i had to be transfered to a different dept. Waited for a while and rep came back and s...
Would you like us to help with your issue? We're not netgear, we're the community forum. Sometimes its faster to get help here versus customer service. But again, we're not netgear so if there is hardware issues, you need to go through support for replacement.
What issue are you having? (more details are better than being brief as we're not there to see whats going on)
What router is it connecting to?
Do you have a screen snip of the modem cable connections page and the logs? This can help check line issues.
If you do have any splitters, amplifiers, attenuators in line, I'd recommend removing them.
dondorn wrote:
I called and waited 45 mins or so just to be told i had to be transfered to a different dept.
Other things to worry about?
We are experiencing unusually high call volume - NETGEAR Communities
Everyone on the planet has rushed home and is trying to get their Internet to work.
People on the other end of the phone lines may also be at death's door.
We all have to make allowances in these hard times.