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Solved
Hard wired windows 8.1 computer can't connect to internet through r6900 router- advice appreciated
I recently had to reset my modem and r6900 router. After a router factory reset I was able to connect the majority of my computers to the router and internet. It is using firmware V1.0.2.26_10.0.45. ...
It turns out that the problem was hardware related after all. After I replaced the modem and router, AND bypassed the currently installed ethernet port with a usb-ethernet adapted I was able to get back on the internet using the ethernet connection. Thank you all so much for your help!!! The driver update suggestion got me thinking about the ethernet port which lead me to try and bypass the existing port which solved the problem. I definitely appreciate the suggestion! This problem lead me to upgrade my network hardware (router/modem) and scan all of my computers for viruses (some found and removed) so it all turned out well in the end. Thank you!
A couple of paths to investigate. Both have to do with the network and internet configuration of your computer.
Is the network you are connected to classified as a Public or Private network? If you are connected at home it should be private. I recall Microsoft has tweaked the terminology in this area over the past windows versions.
Is Network Discovery turned on for your computer? Under Advanced Sharing. See attached.
Yes network is private. I checked and I have everything set as you suggested but no luck. Thanks for the suggestions!
Have you tried running the network troubleshooter in Windows?
It has become more useful over the years but I can't recall how well that works in Windows 8.
Thanks for the suggestion! I ran the troubleshooter and it did make some fixes but, the internet access is still blocked when connecting by ethernet cable. I was able to buy and add a wireless adapter so there is now some internet on the computer but, because of the location in the house it is very weak so, I am still working on fixing the ethernet problem. Thank you so much for the suggestion/response!
Update, I installed a new modem and router (netgear AX1800) and Arris SB8200 modem. Things were working great until wifi internet stopped working on my laptop (still not working on the wired desktop either). I can connect to internet on my laptop via ethernet and the nighthawk app indicates all is good with the internet. So, I am thinking it is some setting in the network and I just can't figure out what it could be. When I run the troubleshooter it tells me to unplug modem, then router, etc. I have done this many times and am still having the problem so, there has to be some other solution that doesn't involve me buying all new computers. Any additional tips would be appreciated. Thank you!
