NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
Help!! R7000 Router Won't Connect To Modem Since RESET
Hi there, I have purchased a R7000 Nighthawk router and it was working perfectly fine! I messed with heaps of settings and was having loads of fun with it, however, I wanted to reset all my setting...
My ISP required me to either kick my connection before I change routers or wait 30 minutes for the lease to expire. The way they determine a change in router is through the MAC adress. Why dont you clone the MAC adress of your Netcomm to your Netgear?
Im guessing you can acess the router just fine with it connected directly to your PC. From what you have written then every configuration setting to acess the network is also fine.
This leaves me to suspect that theyre employing some sort of block.
Hi there,
No need to be rude at all.
I don't normally post on forums.
Brand is Obviously NETGEAR. Model is R7000 AC1900.
Problem is Router will not connect to internet, Internet LED is solid amber, all other LED are White.
I cannot fully access My router through browser due to it won't let me, it won't connect to the internet so it just continues to give me ways to fix it but nothing it has suggested works. I have tried using my PC's MAC Address with no luck.
The router WAS working fine until I factory reset it as stated above. NOW it simply won't connect to the internet, yet my ISP provided router connects fine.
ISP is Slingshot, I have called many times and they won't help as its a aftermarket router and not one that they have supplied.
> Brand is Obviously NETGEAR. [...]
> > [...] the modem (Fibre box) [...]
>
> Not a very detailed description of anything. What is it? Maker?
> Model? ISP?
Did that look to you like a set of questions about the router (which
you did identify) or about "the modem (Fibre box)", about which you said
approximately nothing? (Hint: It was about "the modem (Fibre box)".)
> I cannot fully access My router through browser due to it won't let
> me, [...]
Regarding "cannot" and "won't let me", see "Not a useful description
[...]", above. What does "fully access" mean to you?
> [...] it just continues to give me ways to fix it but nothing it has
> suggested works. [...]
With my weak psychic powers, I can't see any of those "ways to fix
it", nor have I any idea what you did, or what happened when you did it.
> [...] Internet LED is solid amber, all other LED are White.
Does "all other LED" include the LEDs for the USB ports and all the
LAN Ethernet ports? What, exactly, does "all other" mean to you?
> [...] I have tried using my PC's MAC Address with no luck.
"tried" how, exactly? What happens if you connect your (unspecified)
"my PC" directly to the (unspecified) "modem (Fibre box)"?
> No need to be rude at all.
Not trying to be rude. Trying to get some useful information about
your equipment, what you're doing, and what happens when you do it. So
far, with very little success.
MODEM Is a Huawei and doesn't state model. Provided by ISP.
FULLY ACCESS means I cannot get into my usual router settings. It keeps trying to trouble shoot as there is no internet connection.
All suggestions Netgear Genie gave me did not work, simple stuff like "reset router, unplug for 30 seconds & use device MAC address which was currently connected to internet" which all did not work.
LED LIGHTS are On/OFF - White, Internet - Solid amber, 2.4ghz - White, 5ghz - white, Usb - No light on either, LAN 1 - White, LAN 2 - White, Other LANS not lite up due to not being active.
> [...] It keeps trying to trouble shoot as there is no internet
> connection.From here, I still can't see what you're seeing. Isn't there an
option to configure the Internet connection manually?> ISP is Slingshot, [...]
I know nothing, but my quick Web search found:
https://help.slingshot.co.nz/hc/en-us/articles/360000242853
Under "Setting up Fibre on your modem", it discusses multiple
(non-default) parameters (including PPPoE user and password) which would
need to be set up after a settings reset.> All suggestions Netgear Genie gave me did not work, [...]
Again, "did not work" is not a useful description of what happened.
> LED LIGHTS are On/OFF [...]So your "all" is different from the commonly accepted "all"?
All I need to know is why my router will not connect to my modem like my ISP router will,
What's this about PPPOE?
What do i need to do?