NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

baseballbat's avatar
baseballbat
Tutor
Sep 28, 2020
Solved

Help with Router

So the Internet suddenly stopped working, I reset the Router and Modem, same problem. The Internet light is Red. The Internet is working from the Modem as we connect it directly to laptop. When Rou...
  • plemans's avatar
    plemans
    Sep 29, 2020

    did parental controls get turned on? 

    Or the DNS provider get changed?

    Have you tried a simple factory reset and reinstall? 

plemans's avatar
plemans
Guru - Experienced User
Sep 29, 2020

What modem do you have? 

What firmware is on the router? 

  • baseballbat's avatar
    baseballbat
    Tutor
    Sep 29, 2020
    Modem is- Netgear Cable modem cm600

    Firmware- V1.0.2.54_1.0.56
    • plemans's avatar
      plemans
      Guru - Experienced User
      Sep 29, 2020

      do hardwired devices work? 

      • baseballbat's avatar
        baseballbat
        Tutor
        Sep 29, 2020
        Yes internet works when connected directly. Also repeating this, but when phone is connected to wifi, Whatsapp, Instagram and Netflix works perfectly fine like normal. But nothing else works in Reddit, browsers and stuff.