Hi I have left several ping plotter results over night on my computer and I’m receiving loads of packet loss on every test coming from my router I’ve replaced cables and rebooted the router and updated to the latest version why is this happening as the router is only about a year old and bought it brand new this has been happening from the first day I bought it and it’s making my games very hard to play. I will attach the pictures of he results pinging different servers all showing packet loss.

what firmware version are you on?What modem/gateway do you have it connected to? Do all devices do this? Or just the one?

I have it connected to the Dm 200 modem which is another netgear product I have had numerous devices plugged into it mate and nothing changes I have a brand new pc so it’s not that I’ve tested the ping from my pc to my router also but it’s the packet loss that I’m getting every single one it starts from my router and modem iv had these both for a year also so pretty new and iv had bother since I have bought it with no soloutions on a fix

Hi | NETGEAR Communities

25 Replies

Andybrenn1989
Aspirant
Dec 28, 2020
- Andybrenn1989
  Aspirant
  Dec 28, 2020
Andybrenn1989
Aspirant
Dec 28, 2020
plemans
Guru - Experienced User
Dec 28, 2020
what firmware version are you on?
What modem/gateway do you have it connected to?
Do all devices do this?
Or just the one?
- Andybrenn1989
  Aspirant
  Dec 28, 2020
  I have it connected to the Dm 200 modem which is another netgear product I have had numerous devices plugged into it mate and nothing changes I have a brand new pc so it’s not that I’ve tested the ping from my pc to my router also but it’s the packet loss that I’m getting every single one it starts from my router and modem iv had these both for a year also so pretty new and iv had bother since I have bought it with no soloutions on a fix
  - plemans
    Guru - Experienced User
    Dec 28, 2020
    A couple things
    1. The dm200 has its own integrated router with it. Did you disable this? if not, you can have a double nat which causes increased ping times.
    2. dsl has its own inherent latencies and potential ilne issues. Have you tried directly connecting the pc to the dm200 and testing this?
- Andybrenn1989
  Aspirant
  Dec 28, 2020
  Iam also on the latest firmware according to the router it’s automatically set up to download new firmware
  - Andybrenn1989
    Aspirant
    Dec 28, 2020
    Have we got any soloutions as to why this is happening it’s a very long process in waiting on a reply I respect people are busy also but I seem to be getting no further forward with this product and I could actually say this thing is a waste of people’s money unless there is answers because waiting two hours on an email and the email isn’t coming from netgear them selfs is a bit of a joke when this hardware costs over 250 pound I think it’s very u professional that there is no help for something that is as expensive as that

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Hi