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Forum Discussion
Andybrenn1989
Dec 28, 2020Aspirant
Hi
Hi I have left several ping plotter results over night on my computer and I’m receiving loads of packet loss on every test coming from my router I’ve replaced cables and rebooted the router and update...
plemans
Dec 29, 2020Guru - Experienced User
Andybrenn1989 wrote:
No answer for how to do this ?
Or its the fact that this is the community forum and its members of the public helping out for free?
https://kb.netgear.com/30773/How-do-I-set-my-NETGEAR-DM200-High-Speed-DSL-Modem-to-bridge-mode
Setup the modem then just just putting you isp info into the primary router.
Or put the primary router in access point mode and let the dm200 handle routing functions.
Andybrenn1989
Dec 29, 2020Aspirant
The link u sent tells me how to put it in modem mode only and when I do that there is no internet connection I don’t get what you mean I respect it’s people helping for free and that’s the reason this product to me has been the biggest waste of money and time I have ever had for the price of this router there should be help lines for people who don’t know much about setups. When I put it in modem mode there is no internet detection so that’s the dm 200 obviously that something is messing up inside that is it not
- plemansDec 29, 2020Guru - Experienced User
Punctuation. Please. No idea where to start that whole thing off.
when in modem only mode, you setup the dm200, but you also have to put your internet settings into the router as well.
Its not plug and play like a standard cable modem.
- Andybrenn1989Dec 29, 2020AspirantWhat do I need to put into the router also ? Does this expensive peace of equipment not pick all this stuff up automatically ?
- plemansDec 29, 2020Guru - Experienced User
Andybrenn1989 wrote:
What do I need to put into the router also ? Does this expensive peace of equipment not pick all this stuff up automatically ?those settings are specific to your isp. Check with your isp for settings.
- Andybrenn1989Dec 29, 2020AspirantYeh I get that mate but what is it I’m looking to change here. What settings is it I have to put into the netgear Xr 500 for it to work
- plemansDec 29, 2020Guru - Experienced User
did you try the internet setup wizard with your account info specific to your isp?
- Andybrenn1989Dec 29, 2020AspirantThe Dm200 will pick my isp info up automatically am I right with saying that ? I don’t have any idea what your meaning
- plemansDec 29, 2020Guru - Experienced User
I don't have dsl but when I set it up for my parents, I setup the dm200 and got it working, then I switched it to modem only mode, and then had to install an RAX200 with its own internet settings. That included the login info/settings specific to the isp. That was through the internet setup wizard. I don't have a XR devices so I've never put them in on that specific device.
- antinodeDec 29, 2020Guru
> The Dm200 will pick my isp info up automatically am I right with
> saying that ?Sure, depending on what "my isp info" means to you. If your ISP
gives you a user name and a password for authentication, then of course
the DM200 will automatically guess those credentials. Makes sense to
me. Dealing with _secret_ credentials is such a pain. (Duh?)The DM200 might still know how it was configured when its router was
active. If so, then you might be able to extract info from it related
to your Internet connection. Otherwise, you might need to ask your ISP.Have you considered the advantages of consulting an organized source
of information, instead of thrashing around? You might get some ideas
from a widely neglected resource:https://en.wikipedia.org/wiki/RTFM
Visit http://netgear.com/support , put in your model number, and look
for Documentation. Get the User Manual (at least). Read. Look for
"DSL Service" (and so on)?If your (unspecified) DSL service uses PPPoE, then I'd expect there
to be a user name and password involved. The router would need to use
them to gain access to your ISP. That could be your DM200, if you're
using it as a modem+router. Or it could be your other router, if you're
using the DM200 as a modem-only. It's not complicated. But, with my
weak psychic powers, I know approximately nothing about your DSL
service.
> Iam also on the latest firmware according to the router [...]As always, actual version numbers would be more useful than your
(or your router's) opinion of what's "latest" today. - michaelkenwardDec 30, 2020Guru - Experienced User
Andybrenn1989 wrote:
The Dm200 will pick my isp info up automatically am I right with saying that ? I don’t have any idea what your meaningIt is really very simple. Don't over think it:
- Ask your Internet service provider for the login details.
- Read Quick Start guide for DM200
- Connect DM200 to Internet with ISP login details
- Put DM200 into modem-only mode
- Dig out Quick Start guide for router
- Follow it
- Connect router to Internet with ISP login details
The Quick Start guides are in the usual place.
Support | NETGEAR
Feed in your model number and check the documentation for your hardware.
Get Quick Start/Installation Guides.
Be prepared for a steep learning curve with the XR500. (I beta tested the launch of this device, which is based on the R7800 hardware.) It is not the simplest device to use. Gaming routers have their own bolt hole in this community: