NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
BlakeAJ83
Jan 01, 2017Aspirant
Horrible speeds on 5 ghz
Had the R7800 for about a month, haven't had any problems until a few nights ago I noticed things loading very slowly on my phone so I ran a speed test on both 5ghz & 2.4ghz from my iphone I got simi...
- Jan 04, 2017
Hi BlakeAJ83,
Reload the latest firmware and reset the router to factory default. Manually reconfigure the router and check again.
BlakeAJ83
Jan 01, 2017Aspirant
Weird I can see them and they're set to public.
Well i'll type them out:
5ghz: 3.12 mb/s download; 3.62 mb/s upload; ping 10ms
2.4ghz: 132.56 mb/s download; 10.21 mb/s upload; ping 10ms
wired ethernet: 134.68 mb/s download; 10.16 mb/s upload; ping 9ms
- TC_in_MontanaJan 01, 2017Virtuoso
I see you say that the 5GHz speeds on your phone are bad... do you have any PCs capable of hitting the 5GHz band? That way you may be able to determine whether it is the PHONE causing issues or the Router causing the issues.
Have you tried forgetting the wireless connection on your phone, then reconnecting to the 5GHz band on the phone? Sometimes on my phone I find that my connection is bad and then forgetting and reconnecting it resolves the issue.
- BlakeAJ83Jan 01, 2017Aspirant
All speed test results are from a Win10 PC, which is normally wired, but I connected a wireless adapter just for testing purposes.
So to be clear, I'm getting the same results from an iPhone 7, iPad, and Windows 10 PC, testing both 2.4 & 5 ghz bands.
2.4 is running great and fast, but 5 is barely usuable, at one point i was getting 0.05 mb/s download speed.
- TheEtherJan 01, 2017Guru
Which Wi-Fi channel are you using? Have you tried changing it?