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Forum Discussion
How Do I Escalate My Netgear Router R7000 Case 46391511
I've spoken to the same Support Agent several times over the past few weeks with the hope of remedying the issue of "slow router speed" i.e., the router appears to be converting 900mbps received thro...
We can't escalate problems here in the forums.
We can help troubleshoot problems and give suggestions to help resolve them.
If you need more help them this, you'll need to contact NG support.
Thanks for getting back to me! Your help is greatly appreciated!
If you want to, you can post your problem and details and we can see if we can help you with your router.
Thanks for suggesting that!
To clarify...are you proposing I create a new post with a subject line like
Need Suggestions as to How to Resolve Reduction in WiFi Speed?
Then explain that the modem's direct connection was tested on a few devices and is delivering 900mbps, but once the modem is connected to the NightHawk R7000 the delivery speed to those same devices drops by two-thirds. Additionally when the router is connected directly to two PCs that were in the initial tests (android laptops), the speed continued to reflect a two-thirds drop.
Netgear Support Agents remote accessed the router's administration panel and made a few tweaks to the settings, but those adjustments didn't resolve the issue. But because it was suspected the equipment was failing, the initial solution provided by Netgear was to swap out the router. Unfortunately, the situation continued even after the replacement was connected.
Or you can continue here.
Seeing that you have given some information, lets ask you a couple of questions.
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended.What wireless devices do you have connected to the router?
How are you testing speeds? Speed test apps on these devices?
How do you have the Basic and Advanced wireless settings configured? WMM, Beamforming or any MIMO features enabled?
Is Smart Connect enabled or disabled?
What channels are you using? Auto? Try Auto and 48 on 5Ghz. Or try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?Be aware that most wifi devcies on 5Ghz AC with this router will not see anything near 900Mbps on wifi speed tests. Due to limitations of devices, design and support and what 5Ghz AC can do, Most speeds will top out at any where from 300-600Mpbs, depending on device design and support. Yould should see near 900Mpbs with a ethernet connect PC however. What I got with my R7000: