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Forum Discussion
How do I factory reset a pre owned Netgear router?
Hi, I bought a pre owned modem and router online. The modem has no problem connecting to my brand new Xfinity internet but the router is not communicating to my modem. I spent 6 hours working with xf...
> [...] What can I do to reset the router so I can use it? [...]
It's just possible that someone documented that someplace. You might
find some relevant information in a widely neglected resource:
https://en.wikipedia.org/wiki/RTFM
Visit http://netgear.com/support , put in your model number, and look
for Documentation. Get the User Manual (at least). Read. Look for
"Factory Settings". Further reading might not hurt, either.
> [...] I have pushed the reset button ( held it down until the router
> restarted) [...]
How long would that be in "clock" units (for the people who weren't
watching you when you did it)? How does your method compare with what
the Manual suggests?
> [...] I've tried looking up what to do everywhere for 2 days [...]
Does your "everywhere" include the User Manual?
I looked up the manual asap after the reset button didn't work countless times, connected Netgear and looked at several tech forums. The manual has a generic explanation on how to push the reset button on the back of the router. I have tried holding down the reset button for 10-30 seconds until the whole router restarted. All that seems to be doing is restarting the router. Customer service took me right back to the http://www.routerlogin.net page where I got locked out because the previous owner's info is still registered to the router. The 2 techs I talked to in the past week had me do the exact same thing with no success.