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Forum Discussion
How do I factory reset a pre owned Netgear router?
Hi, I bought a pre owned modem and router online. The modem has no problem connecting to my brand new Xfinity internet but the router is not communicating to my modem. I spent 6 hours working with xf...
I looked up the manual asap after the reset button didn't work countless times, connected Netgear and looked at several tech forums. The manual has a generic explanation on how to push the reset button on the back of the router. I have tried holding down the reset button for 10-30 seconds until the whole router restarted. All that seems to be doing is restarting the router. Customer service took me right back to the http://www.routerlogin.net page where I got locked out because the previous owner's info is still registered to the router. The 2 techs I talked to in the past week had me do the exact same thing with no success.
> [...] The manual has a generic explanation on how to push the reset
> button on the back of the router. [...]
What's "generic" about "press and hold the Reset button for more than
10 seconds until all the LEDs blink green."? Did you do that?
To me, "held it down until the router restarted" is worse than
"generic", because it's not obvious that either of us could know when
"the router restarted" actually occurred.
As usual, showing actual actions (commands) with their actual results
(error messages, LED indicators, ...) can be more helpful than vague
descriptions or interpretations.
I've never had a problem getting a Reset button to work, so I know
nothing, but there have been some claims made here that disconnecting
all the data cables from a router like this can get it past some
difficulties with a settings reset.