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Forum Discussion
How to go about troubleshooting dropped connections from router?
I have a Nighthawk R7000 that’s about 2-3 years old. For the past 3-4 months or so I’ve been losing internet connection anywhere from one to ten times a day. It usually comes back on itself after abo...
tenison1 wrote:
I have a Nighthawk R7000 that’s about 2-3 years old. For the past 3-4 months or so I’ve been losing internet connection anywhere from one to ten times a day.
Generic answers are all very well, but replacing cables is usually a futile exercise and an unnecessary expense. By all means check that the existing cables are OK – they do die – but first try to track down what it happening.
What loses connection? Wifi? Ethernet? Everything on the network?
If it is just be one device, you should sort that out.
What happens? Do the LEDs on the R7000 offer any clues. And LEDs on the modem?
You could also look at the router's logs.
I called my internet provider and they said on their end I haven’t lost connection in over 2 years and basically said it’s my router thats the culprit but I can’t imagine I’d need a new router already. Anyone else run into this before?
That is the default reply from Internet service providers. They always pass the buck.
However, your router may be two years old but the R7000 first came out in 2017. Nothing wrong with that, and you shouldn't need a new router. but you don't have the latest technology, especially on the wifi front.