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Forum Discussion
jgwdoc
Jul 03, 2023Guide
How to reboot Nighthawk R7000P remotely
I have a Nighthawk R7000P router hooked to a cable modem which routinely crashes (about once a month), and my security cameras are dependent on the router . Re-setting it when I'm home just requires ...
- Nov 14, 2023The Keep Connect smart plug completely solved the issue. It senses any interruption and reboots until the connection is reestablished. You can also monitor the status of the KC plug via internet and use multiple KC plugs for a more complex network.
michaelkenward
Jul 03, 2023Guru - Experienced User
We still don't know what happens or the firmware version.
Perhaps you have a recommendation on some kind of smart plug that will do an automatic reboot when the router loses connection?
I have no knowledge of that sort of thing. How it would work when you don't have an operating router at the home end to control the switch is beyond me.
jgwdoc
Jul 03, 2023Guide
The firmware version is simply the most recent one. I update regularly, but can’t give the exact version ‘cause I’m not home.
What happens is simple: despite no issues with the cable modem, the Nighthawk router loses connectivity and needs to be rebooted, which always fixes the issue.
“Keep Connect” is one smart plug which functions off its own local network to detect outages and reboot the router. It can also be programmed to simply reboot daily. This May be the simplest solution unless you can think of some way for me to reboot the router from a distance.
What happens is simple: despite no issues with the cable modem, the Nighthawk router loses connectivity and needs to be rebooted, which always fixes the issue.
“Keep Connect” is one smart plug which functions off its own local network to detect outages and reboot the router. It can also be programmed to simply reboot daily. This May be the simplest solution unless you can think of some way for me to reboot the router from a distance.
- michaelkenwardJul 03, 2023Guru - Experienced User
jgwdoc wrote:
The firmware version is simply the most recent one. I update regularly, but can’t give the exact version ‘cause I’m not home.I've lost count of how many people have made that claim, only to turn out to be hopelessly wrong. We had one earlier today whose "latest" turned out to be three years out of date. That is why we ask for the version number.
jgwdoc wrote:
What happens is simple: despite no issues with the cable modem, the Nighthawk router loses connectivity and needs to be rebooted, which always fixes the issue.Again, that is a less than helpful diagnostic clue.
What loses connectivity? The link to the modem? The wired Ethernet? The Wifi? All wifi?
What do the LEDs on the router look like? Are there any clues in the router's logs?
These questions may seems irrelevant to you, but this looks like your first time here. Regulars are used to these requests for details.
Accurate diagnosis depends on having as much information as possible about your network and what happens. That will waste less of your time.
- jgwdocJul 03, 2023GuideOk, these details will have to wait until I get home on Saturday.
But what drops out is both wired and wireless internet devices, all of which depend on the router, with a cable modem that is functioning normally according to my isp. And the modem never needs to be rebooted to restore service, only the router. - jgwdocJul 11, 2023Guide
The firmware version is V1.3.1.64 with no updates available currently.
The solution I've found so far is to plug the Nighthawk router into a Keep Connect smart plug which detects network outages and triggers a reboot. It would be nicer if the Nighthawk was able to do that itself, or if there was a way to trigger it remotely, but I await any suggestions from the forum.
- SantaFeEngraverNov 14, 2023AspirantHello! Curious to know if you ever solved your issue. Mine is very similar on a number of fronts. I too am reliant on my system for WiFi security cameras for an 2nd home where we live 50% of the time and if there is a brief power outage, and sometimes even if not — the modem goes offline. I have XFINITY service, that confirms no WiFi outage. I have neighbors that confirm power is on. I have to have a friend go into the house, unplug the Netgear Nighthawk Cable Modem for 30 seconds, plug it back in — and then my Orbi routers immediately go right back online.
Not familiar with that smart plug — will be researching that.