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leob's avatar
leob
Initiate
Jan 31, 2022
Solved

How to request an RMA if you can't get technical support?

I have a AC1600/C6250 Wifi cable model router.  It was purchased last July, so it still has warranty time, but no support time.  Since the requirement for an RMA seems to be to call technical support...
  • plemans's avatar
    Feb 01, 2022

    when you call support, if you're sure its a hardware failure you can request support and ask them to refund it if its a hardware failure. 

    Or you can try on here first to see if its truly a hardware failure or if its a settings/line issue.