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Forum Discussion
Solved
Hp Web Services
I've had a couple of weeks of technical breakdowns. First my router which I replaced with this Netgear Nighthawk and then my printer which I replaced with a HP8715. It's the combination of router a...
Everything connected to the router fine and the printer connects wirelessly and works fine it just couldn't connect to the HP Web Services which it does perfectly well with an old router
The only advice from HP was to give it a static IP address and change the DNS :-(
Anyhow, for the benefit of other forum users, after another fumble around yesterday I have managed to resolve the issue. I reset the router and the printer to factory settings and brought them both back up - voila it works!
All a bit annoying really given the amount of hours wasted and the frustration, but pleasing nevertheless
I should add that I have already tried giving the printer a fixed IP address with a DNS of 8.8.8.8 / 8.8.4.4 and opening the ports 80,443,5222, 5223 and this has not made any difference. I'm actually not that happy that I had to open the ports to use a printer as surely that provides a vulnerability?
Hi srp,
1. Any error message when trying to connect to the router?
2. Do you have other wireless devices that works with the router?
3. What is the firmware version of the router?
Everything connected to the router fine and the printer connects wirelessly and works fine it just couldn't connect to the HP Web Services which it does perfectly well with an old router
The only advice from HP was to give it a static IP address and change the DNS :-(
Anyhow, for the benefit of other forum users, after another fumble around yesterday I have managed to resolve the issue. I reset the router and the printer to factory settings and brought them both back up - voila it works!
All a bit annoying really given the amount of hours wasted and the frustration, but pleasing nevertheless