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Smegtrek's avatar
Smegtrek
Aspirant
Sep 27, 2019
Solved

I bought a R7000 with non-removable antennas?!?

OK, I bought a used R7000 from eBay and not getting the coverage I was hoping for so, I was thinking of purchasing some larger antennas for it, but when I looked at the back of router I was shocked to find the antennas on my R7000 are not removable?!? Am I crazy, or does a model with unremovable antennas exist? Did I get a fake? The firmware updated fine and labels look all correct, and the Netgear app works with it. It came shipped with the antennas connected which I found odd, but now I go to remove them, and the part that should be the part you turn is smooth and looks to be part of the plastic of back of the case. Image attached is a bit blurry, but you'll see. Is this just a weird version that was sold one time? 

 

8 Replies

  • michaelkenward's avatar
    michaelkenward
    Guru - Experienced User
    Oct 01, 2019
    Smegtrek wrote:

    ...when I looked at the back of router I was shocked to find the antennas on my R7000 are not removable?!? Am I crazy, or does a model with unremovable antennas exist? Did I get a fake? 

     

    Possibly. Or maybe a customised version fo an ISP.

     

    The manual includes instructions on how to attach the antennas.

     

    There is support material for the R7000, including a manual, at the end of this link:

     

    >>>> R7000 | Product | Support | NETGEAR <<<<

     

    Should be reversible.

     

     

    • Smegtrek's avatar
      Smegtrek
      Aspirant
      Oct 01, 2019

      Thanks for the response,

      Please take a look at the screenshot attached. There is no way to remove the antennas. I did not think of an ISP custom version until you mentioned it, but it is possible. I would like to get someone to confirm. The seller had 12 for sale so that would make sense. I have a Moca access point that I bought last year, which turned out was customized for Time Warner Cable, so that has happened to me before. 
      As far as I can tell, the serial number is legit as I get a message that it is already registered to an account. Warranty status shows that this was first registered around June of this year (2019) so it is a relatively new R7000. It's past the 90-day warranty but still showing the one-year hardware.
      If anyone else can shed light on what I got, please do so.

      The eBay seller was unhelpful and wanted me to pay a restocking fee to return it, so I am stuck with it. I gave him his first negative review (out of 250) which spoiled his 100% rating; oh well was not happy to do that, but he was not cooperative. 

       

      • michaelkenward's avatar
        michaelkenward
        Guru - Experienced User
        Oct 02, 2019
        Smegtrek wrote:

         

        Please take a look at the screenshot attached. There is no way to remove the antennas.

        I cannot see the picture in enough detail to see what you can do. Not enough detail.

         

        However, I do have an R7000P lying around and the fitting looks very similar. The difference is that the fitting where the antenna goes into the router is ridged to make it easy to grip and rotate the screw-in bit.

         

        I assume that you have tried a gentle twist on the bit that screws into the router.