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Forum Discussion
I can't get in to the netgear genie to reset my admin password
I need a help as my router setup for long time ago. And i got a trouble as my r7000 lost the connection with the red light. I tried to log in the app and i want to update the firmware as well but i fo...
Edenh0720 wrote:
I tried to reset password through the netgear genie but the continue button is unavailable for no reason.
You refer to the genie. This could be one of several things, the browser interface, a Windows or Mac program for a PC, or a mobile Android/iThing app. Netgear labels them all as genies. Which are you using?
If you mean the mobile genie app, new firmware wiped that out on the R7000 some years ago. The Nighthawk app is what you need now.
Which products support the NETGEAR Nighthawk app? | Answer | NETGEAR Support
If your R7000 still works with the genie, you may have a hill to climb to get it up to date. You may not be able to install the latest update without going through some intermediate stages first.
As microchip8 says a reset is the place to start.
You might want to think in terms of a manual update to your firmware.
How do I manually upgrade firmware to my NETGEAR router? | Answer | NETGEAR Support
I find this bit worrying:
And i got a trouble as my r7000 lost the connection with the red light.
What red light? What connection?
- Thank you for your help. And now i am trying to reset my R7000. But i am facing a funny issue which is the nighthawk app not found my router. The power is on and network cable connected from modern to R7000. Nighthawk said my router not found. Local network is enabled on my iphone setting. But still doesn't work to set up. Is something wrong on my setting process?
