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Forum Discussion
Solved
I can't log in with admin/password... R7000
I am trying to login and see what's on my network (and to get my RING devices on the right 2.4 channel) but the website will NOT accept admin and password AND it will not accept my serial number (the...
- Thank you to everyone who provided suggestions. I ended up downloading the Netgear app ( I forgot the exact name, maybe Netgear UP) and was finally able to get into the login screen where all the router settings are located.
I then had to reset all the parameters fresh and now it’s working fine.
are you trying to connect to the router'e GUI at http://192.168.1.1 ?
if so, it should not ask you for any serial numbers, only user and admin which by default are "admin" and "password"
> [...] I have hit the "reset" button, [...]
"hit" how, exactly? Visit http://netgear.com/support , put in your
model number, and look for Documentation. Get the User Manual. Look
for "Factory Settings".
> [...] I have the Nighthawk R7000 series
"series"? R7000? R7000P?
> [...] it should not ask you for any serial numbers, [...]
That's part of the (generally defective) password recovery scheme
found in recent firmware versions. Disabling it (if you ever get in)
may be the best course.
Reset button= hole on back of box. I read on another thread to try that to reset to factory settings in case I had changed the user name/password combo (though I am nearly certain I never did). And it's just the R7000. It's a few years old....maybe that is the problem. Sigh.
> Reset button= hole on back of box. [...]
I know that. The question was what you did with it, not what it was.
> [...] Get the User Manual. Look for "Factory Settings".
Did you? Read it again.
> [...] I read on another thread [...]
Thanks for the link.
> [...] And it's just the R7000. [...]
_What_ is?
> [...] It's a few years old....maybe that is the problem.
Just do the settings reset as described in the User Manual.
> [...] Sigh.
I'll say.
you need to push in the reset hole with a pin for at least 30 seconds until the power LED starts to flash. Then the router is restored to factory settings