NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
I can't log in with admin/password... R7000
I am trying to login and see what's on my network (and to get my RING devices on the right 2.4 channel) but the website will NOT accept admin and password AND it will not accept my serial number (the...
- Thank you to everyone who provided suggestions. I ended up downloading the Netgear app ( I forgot the exact name, maybe Netgear UP) and was finally able to get into the login screen where all the router settings are located.
I then had to reset all the parameters fresh and now it’s working fine.
There is support material, including a manual, for the R7000 somewhere at the end of this link:
>>>> R7000 | Product | Support | NETGEAR <<<<
For the R7000P, try here:
>>> R7000P | Product | Support | NETGEAR <<<
What are you trying to login with and how?
Browser? Desktop app? Mobile app?
Connecting to routerlogin.net? An IP address?
Did you find this?
If you cannot login to your router | Answer | NETGEAR Support
It might also help if you told people what the modem is in front of this router. The model number could be useful. Is it, by any chance, also a router, with a set of LAN ports on the back?
I have the manual. I have read the manual.
Thank you for the links.
I tried to log in via my computer, via IP address and web addresses. I also downloaded the app to my phone, with no luck either.
It is plugged into a modem (at work right now, and can't recall the name of it--lol....it's white!)
The frustrating part is that it DID just work a few months ago...piece of cake! I've done nothing to since then and now I can't access it.
Thanks for that last link. I will work through that at home after work. I appreciate the help.
Did we ever find out what the modem is in front of this router?
It's an ARRIS surfboard if I'm remembering correctly (I'm at work now, not home, to double check).
Probably modem only then. So that eliminates one possible source of problems.
When on a Windows PC, open a COMMAND PROMPT an enter IPCONFIG /ALL. Find the network adapter in the output you are using (if more than one) and look at the GATEWAY IP ADDRESS. That is what you should be using in a browser to reach the router.
