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Forum Discussion
NWMichelle
Feb 06, 2019Tutor
I can't log in with admin/password... R7000
I am trying to login and see what's on my network (and to get my RING devices on the right 2.4 channel) but the website will NOT accept admin and password AND it will not accept my serial number (the...
- Sep 17, 2019Thank you to everyone who provided suggestions. I ended up downloading the Netgear app ( I forgot the exact name, maybe Netgear UP) and was finally able to get into the login screen where all the router settings are located.
I then had to reset all the parameters fresh and now it’s working fine.
NWMichelle
Feb 06, 2019Tutor
I have the manual. I have read the manual.
Thank you for the links.
I tried to log in via my computer, via IP address and web addresses. I also downloaded the app to my phone, with no luck either.
It is plugged into a modem (at work right now, and can't recall the name of it--lol....it's white!)
The frustrating part is that it DID just work a few months ago...piece of cake! I've done nothing to since then and now I can't access it.
Thanks for that last link. I will work through that at home after work. I appreciate the help.
michaelkenward
Feb 06, 2019Guru - Experienced User
Did we ever find out what the modem is in front of this router?
- NWMichelleFeb 06, 2019Tutor
It's an ARRIS surfboard if I'm remembering correctly (I'm at work now, not home, to double check).
- michaelkenwardFeb 06, 2019Guru - Experienced User
Probably modem only then. So that eliminates one possible source of problems.