NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
I can't log in with admin/password... R7000
I am trying to login and see what's on my network (and to get my RING devices on the right 2.4 channel) but the website will NOT accept admin and password AND it will not accept my serial number (the...
- Thank you to everyone who provided suggestions. I ended up downloading the Netgear app ( I forgot the exact name, maybe Netgear UP) and was finally able to get into the login screen where all the router settings are located.
I then had to reset all the parameters fresh and now it’s working fine.
I’ve also tried everything and cannot access router login.com or router login.net. It was surfing just fine, but I needed to change some settings and I can no longer get into it. I’ve also tried a direct cat 5 wire between port 2 and the computer. Then I’ve tried WiFi and still no login page. I end up with the netgear web site, instead of the router login screen.
Now I held reset for 7 seconds until the power light flashes, to default it to factory settings. After all that I still can’t log into it. It surfs the internet though. Ughh, is there a fix for this? I’ve always been really good about keeping the firmware updated. I suspect the latest firmware is preventing me from being able to log into it.
> I've also tried everything [...]
It would have made more sense to start your own new thread, instead
of re-awakening this months-old, largely unproductive thread.
Think for a moment about how little useful information that that
non-description could possibly convey to the non-psychics in your
audience. If you had actually "tried everything", then there would be
no hope at all.
> [...] cannot access router login.com or router login.net. [...]
"router login.com or router login.net" should be "routerlogin.com or
routerlogin.net" (without spurious spaces). What, exactly, did you try?
Did you try specifying the router's IP address instead of any of these
names?
"cannot" is not a useful problem description. It does not say what
you did. It does not say what happened when you did it. As usual,
showing actual actions with their actual results (error messages, LED
indicators, ...) can be more helpful than vague descriptions or
interpretations.
> [...] I can no longer get into it. [...]
Regarding "can no longer", see "not a useful problem description
[...]", above.
> [...] Then I've tried WiFi and still no login page. [...]
Now that you've revealed what you did _not_ get, perhaps you could
reveal what you _did_ get.
> [...] I end up with the netgear web site, [...]
"the netgear web site" is a very big place. Which part of it did you
get? Copy+paste is your friend.
> [...] I still can't log into it. [...]
Regarding "can't", see "not a useful problem description [...]",
above.
LED indicators? Visit http://netgear.com/support , put in your model
number, and look for Documentation. Get the User Manual. Read. Look
for the LED descriptions and "Troubleshoot". Especially "Cannot
Log In to the Router".
Antinode - you are a very rude person. If you are representing Netgear, you should be ashamed of yourself. Forget that I even posted anything. I will be all done buying Netgear products in the future. Instead I’ll purchase a $300 router from Asus. Maybe I won’t have to deal with insults from them.
PBukowski wrote:
If you are representing Netgear, you...
No.
This is essentially a user-to-user venue. Not everyone here takes pride in being rude.
Give the good guys a bit of time and the cavalry may ride in and rescue you.
> [...] you are a very rude person. [...]
I disagree. But you certainly have posted a useless problem
description.> [...] If you are representing Netgear, [...]
Luckily, I'm not handicapped in that way. Netgear employees have an
"N" logo by their names.> [...] Maybe I won't have to deal with insults from them.
Please help me out. Where are these "insults"? You posted a problem
(non-)description which contained almost no useful information, in an
inappropriate place. I indicated these deficiencies, made some
suggestions, and asked a series of pertinent questions, in an attempt to
make some help possible. All the questions remain unanswered. If you
expect anyone to help you (with more than guesswork) before you supply
some basic information, then I fear that you may be doomed to
disappointment, no matter where you buy your equipment.
very helpful
