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I can't log in with admin/password... R7000
I am trying to login and see what's on my network (and to get my RING devices on the right 2.4 channel) but the website will NOT accept admin and password AND it will not accept my serial number (the...
- Thank you to everyone who provided suggestions. I ended up downloading the Netgear app ( I forgot the exact name, maybe Netgear UP) and was finally able to get into the login screen where all the router settings are located.
I then had to reset all the parameters fresh and now it’s working fine.
To the original poster: I have the very same problem. Happened after firmware update. Everything works, but I can no longer login as an admin, and the router will not accept the serial number to “recover password”. The best I could find out was to do factory reset and reprogram everything again. Did you find out anything else that was useful?
What a PITA!
What a PITA!
ComPH wrote:
To the original poster: I have the very same problem.
Maybe, maybe not. There can be many reasons why people see these "can't login" symptoms. Without knowing the exact circumstances, who knows which applies to you.
Let's deal with this bit:
ComPH wrote:
....the router will not accept the serial number to “recover password”.
You don't say what "will not accept" means, but there is a bug in some devices in Netgear's implementation of password recovery. You can get locked into a closed loop.
If password recovery is enabled, but you have not set the answers to the questions, it keeps sending you back to the beginning of the process because you can't answer the questions.
If the standard factory password (password) does not work, then you will have to factory reset the thing to get back to that. Then either disable password recovery (check the manual for your device) or provide some answers to those questions.
As to this bit:
ComPH wrote:
Everything works, but I can no longer login as an admin, ...
That's an other one where there can be various causes. Sometimes you can recover simply by rebooting your network so that the various components connect in the right order:
Be sure to restart your network in this sequence:
- Turn off and unplug modem.
- Turn off router and computers.
- Plug in and turn on modem. Wait 2 minutes for it to connect.
- Turn on the router and wait 2 minutes for it connect.
- Turn on computers and rest of network.
If that doesn't get you back in business, then we need to know more. In particular, what is the modem in front of your router? If it is one of those things that an Internet service provider wished on you, then it may also be a router, with ports to wire things to your network and maybe with its own wifi. If so, you may need to reconfigure the modem and/or the Netgear router.
For guidance on that, provide more information and perhaps start a new discussion. When problem solving it is generally a good idea to start a new conversation, after checking old stuff for clues, of course.
That issue crops up all the time and you should be able to find an existing answer that fits your circumstances.
Good luck. You may need it.