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Forum Discussion
NWMichelle
Feb 06, 2019Tutor
I can't log in with admin/password... R7000
I am trying to login and see what's on my network (and to get my RING devices on the right 2.4 channel) but the website will NOT accept admin and password AND it will not accept my serial number (the...
- Sep 17, 2019Thank you to everyone who provided suggestions. I ended up downloading the Netgear app ( I forgot the exact name, maybe Netgear UP) and was finally able to get into the login screen where all the router settings are located.
I then had to reset all the parameters fresh and now it’s working fine.
PBukowski
Sep 15, 2019Aspirant
I’ve also tried everything and cannot access router login.com or router login.net. It was surfing just fine, but I needed to change some settings and I can no longer get into it. I’ve also tried a direct cat 5 wire between port 2 and the computer. Then I’ve tried WiFi and still no login page. I end up with the netgear web site, instead of the router login screen.
Now I held reset for 7 seconds until the power light flashes, to default it to factory settings. After all that I still can’t log into it. It surfs the internet though. Ughh, is there a fix for this? I’ve always been really good about keeping the firmware updated. I suspect the latest firmware is preventing me from being able to log into it.
michaelkenward
Sep 16, 2019Guru - Experienced User
PBukowski wrote:
I end up with the netgear web site, instead of the router login screen.
Is that really the Netgear site? Or the browser's graphical user interface (GUI)?
PBukowski wrote:
Now I held reset for 7 seconds until the power light flashes, to default it to factory settings. After all that I still can’t log into it.
See the answer to ComPH. These things are usually down to a handful of possible causes.
I assume that you found this:
If you cannot login to your router | Answer | NETGEAR Support
As I said earlier, when problem solving it is generally a good idea to start a new conversation, after checking old stuff for clues. I doubt if you have come up with a unique way of breaking access to your router.
If you do start afresh, you can help people to help you by providing the information suggested in this forum's header:
Subject (Include model number and brief summary)
Model (Recommended - Helps the community give the best answers)
Body (Include additional detail including model version, firmware, OS and environment where relevant.)
They are there for a good reason. The "environment" bit includes the rest of the stuff on your network.
- PBukowskiSep 17, 2019AspirantThank you to everyone who provided suggestions. I ended up downloading the Netgear app ( I forgot the exact name, maybe Netgear UP) and was finally able to get into the login screen where all the router settings are located.
I then had to reset all the parameters fresh and now it’s working fine.