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Forum Discussion
I had my nighthawk R6900v2 connected to my centurylink modem C4000LG worked fine till now.
I have a CenturyLink C4000LG modem/router and I have a Nighthawk R6900v2 router... I followed the instructions and it worked perfectly till I moved the modem months later and the ethernet cable came ...
> I have a CenturyLink C4000LG modem/router [...]
Connected to what? Configured how? Which type of service from
CenturyLink? (DSL? Fiber? Other?)
> [...] and I have a Nighthawk R6900v2 router... [...]
Why? What purpose does it serve? Extended wireless-network
coverage, or new failure-mode possibilities, or what? Firmware version?
> [...] I followed the instructions and it worked perfectly [...]
_Which_ "the instructions"?
> [...] till I moved the modem months later and the ethernet cable came
> out... After I plugged the cable back in [...]
_Which_ "the ethernet cable"? A cable has two ends. For each
cable, what, exactly, does it connect to what, exactly? (Hint: If a
device has different types of Ethernet ports, then "connected to device"
is not enough detail.)
> [...] it would no longer connect to the internet... [...]
"it"?
Pronouns can be dangerous when some of us can't see what you're
doing.
_What_ "would no longer connect to the internet..."?
None of that is a useful problem description. It does not say what
you did. It does not say what happened when you did it. As usual,
showing actual actions (commands) with their actual results (error
messages, LED indicators, ...) can be more helpful than vague
descriptions or interpretations. A clear description of what _does_
happen would be more useful than a vague description of what does _not_
happen.
> [...] I went through all the steps as the first time [...]
That might be useful information if anyone knew what happened "the
first time". Sadly, at least some of us do not.
Does the C4000LG show any evidence of an Internet connection?
There must be at least a dozen LEDs on the R6900v2. Perhaps they
were included for a reason.
Visit http://netgear.com/support , put in your model number, and look
for Documentation. Get the User Manual (at least). Read. Look for the
LED descriptions and "Troubleshoot".
antinode wrote:> I have a CenturyLink C4000LG modem/router [...]
Connected to what? Configured how? Which type of service from
CenturyLink? (DSL? Fiber? Other?) My modem is connected to my NetGear router my modem is DSL
> [...] and I have a Nighthawk R6900v2 router... [...]
Why? What purpose does it serve? Extended wireless-network
coverage, or new failure-mode possibilities, or what? Firmware version? Extended wireless coverage Firmware version: v1.2.0.74. Firmware is up to date. No new Firmware is available at this time.
> [...] I followed the instructions and it worked perfectly [...]
_Which_ "the instructions"? The instructions that came with the NetGear router
> [...] till I moved the modem months later and the ethernet cable came
> out... After I plugged the cable back in [...]
_Which_ "the ethernet cable"? A cable has two ends. For each
cable, what, exactly, does it connect to what, exactly? (Hint: If a
device has different types of Ethernet ports, then "connected to device"
is not enough detail.) The ethernet cable came out of the modem that connects to the NetGear router
> [...] it would no longer connect to the internet... [...]
"it"? My NetGear router
Pronouns can be dangerous when some of us can't see what you're
doing.
_What_ "would no longer connect to the internet..."? My NetGear router
None of that is a useful problem description. It does not say what
you did. It does not say what happened when you did it. As usual,
showing actual actions (commands) with their actual results (error
messages, LED indicators, ...) can be more helpful than vague
descriptions or interpretations. A clear description of what _does_
happen would be more useful than a vague description of what does _not_
happen.
> [...] I went through all the steps as the first time [...]
That might be useful information if anyone knew what happened "the
first time". Sadly, at least some of us do not.Step[1: Locate your modem. Locate the modem supplied by your ISP. Disconnect any devices that are connected to it.
Step 2: Unplug your modem. Unplug the power supply.
Step 3: Plug in your modem. Plug in the modems power supply and wait for lights to turn on as before.
Step 4: connect your Nighthawk. Use the provided Ethernet cable (or data cable) to te modemto your Nighthawk. Connectyour Nighthawk to the power adapter provided.
Connect to routers wifi. Presson CONTINUE to go to Settings> WiFi and join the routers wifi network. Then return to the Nighthawk app.
Does the C4000LG show any evidence of an Internet connection? Yes my modem has internet connection
There must be at least a dozen LEDs on the R6900v2. Perhaps they
were included for a reason.
Visit http://netgear.com/support , put in your model number, and look
for Documentation. Get the User Manual (at least). Read. Look for the
LED descriptions and "Troubleshoot".
> [...] Firmware version: v1.2.0.74. Firmware is up to date. No new
> Firmware is available at this time.Says who? I see "V1.2.0.76_1.0.1".
Visit http://netgear.com/support , put in your model number, and look
for Downloads. (For older versions, under Firmware and Software
Downloads, look for "View Previous Versions".) Find the kit(s).
Download the kit(s) you want. Read the "Release Notes" file for
instructions. (In the User Manual, look for "firmware", and,
especially, for a topic like "Manually Upload Firmware to the Router".)
When that fails because of a deficient User Manual, try:And that's why it's helpful to reveal what you're actually doing and
observing, as opposed to simply asserting your conclusions.> [...] The instructions that came with the NetGear router
Do you really believe that that's an adequate description of what you
did? Because there's only _one_ possible way to follow those
instructions? No user decisions at all?> [...] The ethernet cable came out of the modem that connects to the
> NetGear routerYow. Which part of "not enough detail" did you find confusing?
> _What_ "would no longer connect to the internet..."? My NetGear router
How, exactly, did you determine that?
> [...] A clear description of what _does_ happen would be more useful
> than a vague description of what does _not_ happen.Still true.
> Step 3: Plug in your modem. [...]Plug it into what? Do you mean plug its DSL cable into it, or its
power cable, or some Ethernet cable, or what, exactly?> [...] Plug in the modems power supply and wait for lights to turn on
> as before.With my weak psychic powers, I can't see them now, just as I couldn't
see them before, so I don't know what they might indicate or have
indicated.> Step 4: connect your Nighthawk. Use the provided Ethernet cable (or
> data cable) to te modemto your Nighthawk.See "For each cable, [...]", above. Look especially for "not enough
detail".
> Connect to routers wifi. [...]"Connect" _what_ "to router[']s wifi"?
> [...] Then return to the Nighthawk app.
I'd try using a web browser, instead of any Netgear-supplied app.
It's explained in the R6900v2 User Manual.> Yes my modem has internet connection
How, exactly, did you determine that? Did you connect some
computer/device to it in some way, or are you looking at its LEDs, or
what, exactly?> [...] Look for the LED descriptions and "Troubleshoot".
Did you? As with the indicators on the C4000LG, I also can't see the
indicators on the R6900v2.
> [...] Extended wireless coverage [...]In the R6900v2 User Manual, look for "Use the Router as a WiFi Access
Point Only". Or did you configure the C4000LG as a modem-only ("bridge
mode")? Generally, using one full-function router works better than
cascading multiple full-function routers.
antinode wrote:> [...] Firmware version: v1.2.0.74. Firmware is up to date. No new
> Firmware is available at this time.Says who? I see "V1.2.0.76_1.0.1".Says the Nighthawk app... What I just randomly made that up???
Visit http://netgear.com/support , put in your model number, and look
for Downloads. (For older versions, under Firmware and Software
Downloads, look for "View Previous Versions".) Find the kit(s).
Download the kit(s) you want. Read the "Release Notes" file for
instructions. (In the User Manual, look for "firmware", and,
especially, for a topic like "Manually Upload Firmware to the Router".)
When that fails because of a deficient User Manual, try:And that's why it's helpful to reveal what you're actually doing and
observing, as opposed to simply asserting your conclusions.> [...] The instructions that came with the NetGear router
Do you really believe that that's an adequate description of what you
did? Because there's only _one_ possible way to follow those
instructions? No user decisions at all?> [...] The ethernet cable came out of the modem that connects to the
> NetGear routerYow. Which part of "not enough detail" did you find confusing? Well what exactly do want to know???
> _What_ "would no longer connect to the internet..."? My NetGear router
How, exactly, did you determine that? Commonsense my modem works just fine
> [...] A clear description of what _does_ happen would be more useful
> than a vague description of what does _not_ happen.Still true.
> Step 3: Plug in your modem. [...]Plug it into what? Do you mean plug its DSL cable into it, or its
power cable, or some Ethernet cable, or what, exactly? You wanted to know about the instructions that I folloiwed so I gave you the instructions word for word....> [...] Plug in the modems power supply and wait for lights to turn on
> as before.With my weak psychic powers, I can't see them now, just as I couldn't
see them before, so I don't know what they might indicate or have
indicated.> Step 4: connect your Nighthawk. Use the provided Ethernet cable (or
> data cable) to te modemto your Nighthawk.See "For each cable, [...]", above. Look especially for "not enough
detail".
> Connect to routers wifi. [...]"Connect" _what_ "to router[']s wifi"? I guess you lack simple comprehension skills...
> [...] Then return to the Nighthawk app.
I'd try using a web browser, instead of any Netgear-supplied app.
It's explained in the R6900v2 User Manual. The manual told me to download the app...> Yes my modem has internet connection
How, exactly, did you determine that? Did you connect some
computer/device to it in some way, or are you looking at its LEDs, or
what, exactly? As I stated before my internet was working just fine before I connected my Nighthawk router and worked just fine after I connected my Nighthawk router then when the ethernet cable popped out of the modem going to the nighthawk router and I connected it back it no longer would connect to the internet...> [...] Look for the LED descriptions and "Troubleshoot".
Did you? As with the indicators on the C4000LG, I also can't see the
indicators on the R6900v2.
> [...] Extended wireless coverage [...]In the R6900v2 User Manual, look for "Use the Router as a WiFi Access
Point Only". Or did you configure the C4000LG as a modem-only ("bridge
mode")? Generally, using one full-function router works better than
cascading multiple full-function routers.> Says the Nighthawk app... What I just randomly made that up???
How would I know out of what you're pulling any of this stuff?
> How, exactly, did you determine that? Commonsense my modem works
> just fineYour "Commonsense" might work for you, but, being rational, I prefer
actual facts.> [...] I guess you lack simple comprehension skills...
Perhaps you're right. I'll stop wasting your time with my feeble
attempts to extract a useful problem description from you. My time is
clearly worth more to me than it is to you.> [...] when the ethernet cable popped out of the modem [...]
Did you damage the cable? Did you put it back where it had been? Is
there any indication that it works? Does a different cable work
differently?
> [...] and I connected it back [...]To _what_? Did you read any of that "For each cable, [...]" request?
I wish you the best of luck in your attempts to get useful advice
based on practically no useful information. I've grown tired of trying.