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Forum Discussion
I have a nighthawk 6900P and can only connect 1 device to the 5G network
Maybe I miss something in the settings but I can't seem to figure out why is it that if my phone is on 5G, and my laptop tries to connect to it, both devices lose connections. only when one is on 2...
What firmware version do you have on the device?
A number is more useful than "the latest". (It may not be by the time people read this.) There can also be newer versions, or "hot fixes", that do not show up if you check for new firmware in the browser interface.
It might also help if you told people what the modem is in front of this router, if there is one. The make and model number could be useful. Is it, by any chance, also a router, with a set of LAN ports on the back?
The reason for asking is that a lot of people turn up here trying to put a router behind a modem that is also a router. That can complicate troubleshooting.